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Table of Contents

2023

MODSQUAD’S BESTOFUS FESTIVUS 2023
Call the CX Holiday Hotline
Mod of the Month – November 2023
Ten Years of Thank Yous – Extra Life 2023
Mod of the Month – October 2023
A Misty-eyed Goodbye
The best call center location for 2023
Extra Life 2023 is Coming
PROJECT MANAGER OF THE QUARTER – October 2023
Mod of the Month – September 2023
Mod of the Month – August 2023
Spotify: a Customer Support Case Study
Mod of the Month – July 2023
Project Manager of the Quarter – June 2023
ModSquad Named 2023 Customer Service Outsource Partner of the Year!
Mod of the Month – June 2023
ACCOUNT MANAGER SPOTLIGHT — Louis Burrell
Social Media Myths, Debunked
Mod of the Month — May 2023
ModSquad Wins Globee Award for Its CX Support of Children’s Miracle Network Hospitals
The Slash and Scramble
Mod of the Month – April 2022
Audit Season
People of ModSquad – April 2023
Project Manager of the Quarter – April 2023
Self-Service Support: What Happens When Customers Need More?
Mod of the Month – March 2023
ModSquad Wins Stevie for the Best Customer Engagement Initiative
Calculating the True Cost of FTE in Outsourced CX
Director Profile – Amanda Hill
Our Latest Case Study: Wounded Warrior Project
Mod of the Month – February 2023
ModSquad is a Top 100 Company for Remote Jobs
Save up to 20% on CX Services
Mod of the Month – January 2023
CX Trends To Watch For in 2023
Project Manager of the Quarter – January 2023
Introducing Department X and CXO Rich Weil
People of ModSquad – January 2023
2023 and Who We Want To Be!

2022

Mod of the Month – December 2022
Around the World with Cheer: The 2022 ModSquad Holiday Spectacular
ModSquad’s Bestofus Festivus 2022
CASE STUDY: VSCO Delivers Picture-Perfect CX With Help From ModSquad
3 Turns, 2 Hearts, 1 Dream: ModSquad Giddy-Ups for Extra Life
Project Manager of the Quarter – December 2022
Mod of the Month – November 2022
Showing Gratitude This Holiday Season
People of ModSquad – November 2022
Thank You for Making Extra Life 2022 The Best Yet!
Check it out! Extra Life is Saturday
ModSquad’s Spooktacular Halloween Season
It’s Metaverse Summit Season
Extra Life 2022 Hype Video, take 1 … and action
Mod of the Month – October 2022
Happy Fiscal New Year 2023
Building an Inclusive Community – Marvel Edition
Breast Cancer: My Story of Awareness and Community
OG Mods of the Metaverse
Mod of the Month – September 2022
Get Ready for Extra Life 2022
ModSquad Journeys to the Emerald City for PAX West
ModSquad at Gamescom `22
Our On-Demand Model Solves Today’s Top 3 CX Staffing Problems
Ed Tech: Kick off the school year right with support services from ModSquad
Director Profile – Michelle Paluch
Celebrating 15 Amazing Years: ModSquad Parties Around the World
Happy Birthday to Us … And Our Crystal Ball!
Weather the Storm
Mod of the Month — August 2022
Online Interactions Can Be Good For You IRL
How to Break Into the Games Industry: A PAX West Preview
Putting Books In the Hands of Every Child in Need
Project Manager of the Quarter – August 2022
How Support Teams Can Retain Customers and Improve ROI
8 Simple Rules to Raise Your CSAT Score
Mod of the Month — July 2022
Yes, It’s Already Time to Plan for Seasonal Customer Support
Break Out Your Passports: We’re Visiting Mods Around the World
Gamescom is Back In Person, and ModSquad Will Be There
People of ModSquad – July 2022
Master the WFH Life with These Remote Work Tips
Mod Hobbies: How We’re Spending Our Summer
How to Address Supply Chain Issues
Mod of the Month – June 2022
Shoptalk Europe Recap: Retail Faces Its Future with Innovation and New Strategies
Account Manager Spotlight – Melody Schaefer
Building a Thriving Community in Discord
A 90-Day Plan to Get Your CSAT Score Back on Track
ModSquad Featured on Two “Best Workforce” Lists
Case Study: When the World Rushed to Video, Vimeo Turned to ModSquad
Tips for Building Great Global Teams
Mod of the Month – May 2022
What Analytics Don’t Tell You About Success on Social Media
ModSquad Wins the Gold at the 2022 Globee Awards for Fourth Year Running
Shoptalk Europe Preview: The Vital Role CX Plays in Retail Today
Project Manager of the Quarter – May 2022
Creating Social Content That’s Ready For Its Viral Moment
ModSquad Celebrates Opening of Latin American Operations Center
Extra Life United: Change Kids’ Health, Change the Future
How to Nail Your Brand Voice on Social Media
How to Reinvigorate a Stagnant Community
Mod of the Month – April 2022
Earth Day: Investing in Our Planet
Talking Games in Beantown: ModSquad Takes the Floor at PAX East
Make a Great First Impression with Customers
Responding to Customers with Positivity
People of ModSquad – April 2022
The Key Elements to Improving Your Customer Service
Mod of the Month — March 2022
Social Media Features to Up Your Content Creation and Moderation Game
Mod Movie Night
Finding the Right Balance Between Reactive and Proactive Engagement
Celebrating St. Patrick’s Day Around the World
Gimme Five! ModSquad Wins Fifth Stevie Award
GDC Is Back – And ModSquad’s In the House
In-Market CX Has Been Redefined
Director Profile – Jonathan Kirkland
Ready to Hop on the Discord Train? Here’s What You Need to Know
Mod of the Month — February 2022
Crafting Engaging Content for Your Social Media Community
Project Manager of the Quarter — February 2022
When It Comes to Outsourced Player Support, ModSquad Is the Clear Winner
All the Hearts: Things Mods Love in 2022
Case Study: ModSquad Helps Children’s Miracle Network Hospitals Perform Wonders
What Community Managers Can Learn from Dungeons & Dragons
Boost Your Support with Smart Social Media Tactics
Mod of the Month — January 2022
Data Privacy Predictions for 2022
People of ModSquad – January 2022
WFH Is Here to Stay – Tips for Managing Remote Teams
Account Manager Spotlight – Mark Concannon
ModSquad’s 2021 Digital Predictions — How’d We Do?
Surprise and Delight: How to Turbocharge Your Customer Support
Welcome, 2022! Our New Year’s Resolutions

2021

Mod of the Month — December 2021
A Festival of Delights: The 2021 ModSquad Holiday Spectacular
ModSquad’s 2021 Bestofus Festivus
Client Spotlight: Kalderos
Our Take: ModSquad’s 2022 Digital Predictions
How to Engage Customers on Social Media
Make Money Personal Through Customer Service
Use Positivity to Channel Your Inner Bob Ross
Mobile Growth Slows, Longer Shopping Dates: Black Friday/Cyber Monday Wrap-Up
Mod of the Month — November 2021
Season of Giving Thanks: What the Mods Are Grateful For
Project Manager of the Quarter — November 2021
The Metaverse? Bring it (Back) On!
How Will Digital Gifts Change Your Customer Support Strategy?
Relive the Highlights of Our Biggest Extra Life Ever
Extra Life 2021: A Special Thank You
Let the Games Begin: Extra Life 2021 is Saturday
The Mods Look Fab-boo-lous This Halloween!
Mod of the Month — October 2021
How to Diversify Your Digital Marketing Portfolio
ModSquad’s Working and Playing to Change Kids’ Health with Extra Life
People of ModSquad — October 2021
Happy (Fiscal) New Year 2022!
Which Wine Pairs Best With Your Favorite Social Media Platform?
Top Tips to Create and Maintain an Effective Knowledge Base
How Digital Communities Help Propel Fitness Brands to the Next Level
Mod of the Month — September 2021
At ModSquad, New-Hire Orientation Can Be Fun and Games
Tapping Into the Power of Digital Communities
How to Re-Engage Inactive Customers Through Email
Director Profile — Mario Perez
Significant Social Media Updates: September ’21
Get Your Game Face On: Extra Life 2021 is Coming
How to Enhance Patient Care with Exceptional Customer Service
Look Who’s Celebrating 10-Year Milestones at ModSquad
Mod of the Month — August 2021
Community and Support Are the Backbones of Social Commerce
How to Protect Your Peace As a Social Media Manager
How 2020 Changed the Video Game Industry
Project Manager of the Quarter — August 2021
Bon Voyage, Mod Style!
How to Use Email to Improve Customer Experience
How to Use Data to Meet Incoming Customer Demand
Facebook Groups and Pages: Which Is Better for Engagement?
ModSquad Celebrates the Tokyo 2020 Olympics
Mod of the Month — July 2021
Industry Best Practices for Text-Based Support, Part II
Industry Best Practices for Text-Based Support
Account Manager Spotlight — Mike Poe
ModSquad Takes Home the Gold in the 2021 Globee Awards
Where Do Parents Go When They Have Gaming Questions? Social Media
Livestream Best Practices
People of ModSquad — July 2021
Mod of the Month — June 2021
Significant Social Media Updates: June ’21
Beach Book Bonanza: What’s On the Mods’ Summer Reading List
Here’s How to Keep Kids Safe Online
A Mod for All Seasons: Meeting CX Demands During Peak Times
How to Effectively Use Chat In Your Ecommerce Business
Building Successful Outsourcing Partnerships
4 Ways Support as a Service Helps You Scale
The 5 Critical Elements of Building a Global Workforce
Mod of the Month — May 2021
8 Ways To Handle Negative Online Reviews
Client Spotlight: Andrews McMeel Universal
Starve the Cookie Monster: How to Leverage Zero-Party Data in Your Digital Strategy
5 Ways Ecommerce Brands Can Increase Customer Loyalty
Project Manager of the Quarter — May 2021
Not Every Meeting Has to Be On Video: How We Meet at ModSquad
Everything I Know About Customer Support I Learned From “The Dude”
Mod of the Month — April 2021
Growing ModSquad’s Privacy and Information Security Teams
Earth Day: How We Can Make a Difference
Best Practices for Getting Customer Feedback
The Importance of Relationship Building in Business
How to Provide a Superior Ecommerce Customer Experience
People of ModSquad — April 2021
Client Spotlight — Santa’s Club
Introducing DogSquad: The New Breed of Customer Support
Mod of the Month — March 2021
How to Make the Most of Social Media Tools to Drive Engagement, Part II
How to Make the Most of Social Media Tools to Drive Engagement
Director Profile: Linda Carlson
Avoid These 4 Customer Service Automation Pitfalls
Mod Recommendations for Movie Night and Game Night
How to Find the Right Balance with Ecommerce Support Automation
Mods Reveal Their Artistic Flair
How to Cultivate Your Brand’s Social Media Personality
Mod of the Month — February 2021
ModSquad Wins Fourth Stevie Award for Customer Support Excellence
Games as a Service: An Evolutionary Tale
5 Ways to Engage Customers Through Support and Community
A Thousand Heart Emojis: Things the ModSquad Community Loves
Project Manager of the Quarter — February 2021
Get Motivated! Music For Every Mood From ModSquad’s Playlist
How to Match Your Content to the Right Social Channels
3 Simple Ways to Shore Up Your Data Privacy
Mod of the Month — January 2021
How to Get Buy-In to Launch an Online Community
ModSquad’s 2020 Digital Predictions – How’d We Do?
People of ModSquad — January 2021
Q+A with ModSquad’s Community Managers
Account Manager Spotlight — Halsey Beldon
It’s Finally 2021! Here Are Our Resolutions

2020

Mod of the Month — December 2020
Celebrate the Season with ModSquad’s Shining Stars of 2020
ModSquad’s 2020 Bestofus Festivus
Jamming with the Musicians of ModSquad
Our Take: ModSquad’s 2021 Digital Predictions
Make the Most of Your Customer Data with Zendesk and ModSquad
Case Study: ModSquad Customer Support — The Ultimate Insurance Policy
Tips On Getting a Work-From-Home Job, from the Remote Work Experts
Ecommerce Rules the 2020 Holiday Shopping Season
The Essential Elements of a Social Media Manager
What We’re Thankful For This Year
Mod of the Month — November 2020
How Community Managers Keep Us Connected
Project Manager of the Quarter — November 2020
ModSquad Wins Second Consecutive Gold Status at the Golden Bridge Awards®
Extra Life Becomes Extra Lively with ModSquad’s Madcap Fundraising Efforts
Webinar Preview: Decoding Digital Parenting
Lights… Camera… Extra Life! New Video Promotes ModSquad’s Favorite Charity
ModSquad Gets Into the Halloween Spirit
Mod of the Month — October 2020
Play Games. Heal Kids. Extra Life is Here to Brighten 2020!
People of ModSquad — October 2020
ModSquad Takes the Virtual Stage at CMX Summit and Slack Frontiers
Are You Putting Your Customers First?
Happy (Fiscal) New Year 2021!
How ModSquad Uses Slack to Help Provide Excellent Client Service
How Gaming Conferences Are Adapting to the Remote Model: A Post-Gamescom Chat
Mod of the Month — September 2020
Your Holiday Seasonal Support Questions, Answered
A New Way to Have Fun with Video: Instagram Reels
What It Takes to Build a Successful Brand Ambassador Program
Director Profile: Stephen Dunne
The 2020 Mod Games Show ModSquad’s Team Spirit
Our Many Mod Talents and Hobbies
ModSquad’s 2020 Extra Life Efforts
Case Study: Roll20 and ModSquad — The Adventure of Player Support
Mod of the Month — August 2020
Tone: How to Nail It
Why Are Your Customers Seeking Assistance? Your Support Team Can Offer Key Insights
Project Manager of the Quarter — August 2020
How to Create Customer Touch Points in a Virtual Landscape
8 Ways Schools Can Engage Their Communities Through Social Media
The View from My Window, ModSquad-Style
Read the Room: How to Engage Your Online Community with Intention
Mod of the Month — July 2020
Case Study: Wooga Levels Up to ModSquad’s Premium Player Support
Favorite Recipes from the ModSquad Kitchen
People of ModSquad — July 2020
Your Company’s Customer Support Needs Have Skyrocketed. Now What?
Account Manager Spotlight — Jay Averill
Building Brand Trust with Community and Social Support
Life Imitates Art — A ModSquad Creativity Contest
Celebrating Five Years of ModSquad’s European Operations Center
Client Story: DFW’s Social Media Soars with a Blue Angels Flyover and ModSquad
Webinar Preview: Managing Digital Communities in Today’s World
Mod of the Month — June 2020
Mod of the Month — May 2020
Using Open CRM Platforms to Build Great Customer Experiences
Ebook Preview: Your Guide to Boosting ROI Through Customer Service
ModSquad Promotes Izzy Neis to Head of Digital
The Kids Are Yelling and Work is Calling: How to Juggle It All
Project Manager of the Quarter — May 2020
The Right Tool for the Job: Know Your Social Media Tools
Take It from the Mods: Here’s How to Crush Remote Working
Mod of the Month — April 2020
Making the Best of Social Distancing: Recommendations from the Mods
Social Media Close-Up: TikTok
Don’t Feed the Trolls: Safeguarding Your Community from Problematic Behavior
People of ModSquad — April 2020
There Are Remote Call Center Workers, and Then There Are Mods. Here’s the Difference.
User-Generated Content Equals Marketing Gold
Now’s the Time for Your Company to Do a Digital Spring Cleaning
Brands Building Business Through Social and Community
Mod of the Month — March 2020
Maintaining the Momentum When You Shift to the Remote Model
In-App Settings to Keep Children Safe on Social Media
Essential Items for Remote Workers
Director Profile: Renee Odunaiya
ModSquad Wins Third Stevie Award
Rise of “The Bachelor” Influencers
Remote Control: How to Manage a Virtual Team
Best Chat Practices for Ecommerce Brands
It’s 2 A.M. Do You Know What’s Streaming On Your Platform?
Mod of the Month — February 2020
Moderators: The Quiet Community Protectors
Geek Parenting At Its Finest
How Social Media Videos Connect You With Customers
Fueling Their Passion: Things the ModSquad Community Loves
The Three Phases of a Strong Crisis Management Plan
Social Media Close-Up: YouTube
Getting Started with Customer Service Automation
Mod of the Month — January 2020
6 Ways to Protect Your Digital Data
Project Manager of the Quarter — January 2020
ModSquad’s 2019 Digital Predictions – How’d We Do?
How to Provide Two-Way Customer Engagement
People of ModSquad — January 2020
Tips on How to Break Into the Game Industry
World Premiere: Client Spotlight Video — Tourism Ireland
Our Resolutions for 2020

2019

Mod of the Month — December 2019
Merry and Bright Mods of 2019
ModSquad’s 2019 Bestofus Festivus
Our Take: ModSquad’s 2020 Digital Predictions
Why a Moderation Plan Protects Your Brand and Your Community
Account Manager Spotlight — Caroline Markey
Alumni Spotlight: Tasia Karoutsos
How to Use Animated GIFs to Enhance Your Content Strategy
ModSquad Celebrates Those Who Give Back
Mod of the Month — November 2019
Social Media Close-Up: Instagram
Eureka! ModSquad Strikes Gold at the Golden Bridge Awards®
Case Study: ModSquad Helps ShipStation Get Ship Done
How to Nurture Brand Ambassadors and Advocates
What to Consider When Setting Up Online Forums
Cities of ModSquad: A Locals’ Guide to Sacramento, California
ModSquad’s Extra Life Marathon Puts the Fun in Fundraising
ModSquad’s Halloween Costume Showcase
Mod of the Month — October 2019
Extra Life: Gamers Giving Back
People of ModSquad — October 2019
Project Manager of the Quarter – October 2019
Social Media Close-Up: Facebook
Case Study: ModSquad Helps Tourism Ireland Reach More Travelers Around the World
Happy (Fiscal) New Year 2020!
9 Questions to Ask When Setting Up a Social Media Content Calendar
Cities of ModSquad: A Locals’ Guide to Derry-Londonderry
Mod of the Month – September 2019
The (Very) Many Hats of an Online Community Manager
6 Smart Strategies to De-Escalate and Transform Customer Complaints
My Mod Journey: Profiles in Excellence
Director Profile: Kevin O’Neill
How to Ensure Consistency in Digital Community Rules
Social Media Close-Up: Twitter
Cities of ModSquad: A Locals’ Guide to Austin, Texas
6 Reasons to Cultivate Your Comments Sections
The Rise of Social Messaging for Customer Service, Brand Loyalty, and Engagement
5 Tips to Improve Customer Support Phone Interactions
ModSquad Celebrates World Photography Day 2019
ModSquad Partners with UKIE at This Year’s Gamescom Expo
The Fun and Creative Hobbies of ModSquad
Great Customer Service Paves The Way To Loyalty
The Rising Power of Gen Z and How to Engage with Them
Mod of the Month – July 2019
Meet Your Customers On Their Terms: The Importance of Omnichannel Support
People of ModSquad — July 2019
3 Ways To Improve Your Sales Via Social Media
Project Manager of the Quarter — July 2019
ModSquad Celebrates the Women’s World Cup
Update (and Upgrade) Your Brand’s Social Media Accounts
The Grill Masters of ModSquad
Improving Customer Experience Through Agent Efficiency
Mod of the Month – June 2019
How to Optimize Your Customer Touchpoints
ModSquad’s Summer Reading List
Account Manager Spotlight: Ivan De Vasconcelos
Focus on ModSquad Europe: Inside Our European Operations Center
User-Generated Safety: How Communal Tools Can Aid in Moderation
Why You Should Be Proactive About Online Reviews
ModSquad Joins Tourism Ireland in Exploring the Connection Between Tourism and Digital Communities
Mod of the Month – May 2019
The Value of Proactive Customer Support
How We Recharge: Taking Time For Ourselves
Points to Consider When Bringing in Seasonal Support
Social Media Strategy Pitfalls to Avoid
Green Thumbs Up for the Gardeners of ModSquad
Client Spotlight: Jayex
4 Tactics Behind Smart App Store Moderation
Efficient Customer Communications in the Mobile Space
Mod of the Month – April 2019
Project Manager of the Quarter — April 2019
Reducing Our Impact on Earth Day… and Every Day
4 Reasons to Focus on Social Customer Support
Client Spotlight: Wooga
10 Tips for Optimal Chat Support
The Ops Centers of Brotherly Love: ModSquad Celebrates Siblings Day
Trendspotting: SXSW, GDC, and PAX East
Some of Our Favorite April Fool’s Day Pranks
Mod of the Month – March 2019
Mods on Tour: ModSquad & Tourism Ireland Explore the Local Food Scene
Are You Speaking Your Customers’ Language?
Brand and Community: The Intersection of Business and Engagement
How a Brand Blog Can Boost your Business’ Bottom Line
The 5 Best Ways to Collect Customer Feedback
ModSquad at GDC 2019: Two Video Game Industry Favorites, Together Again
ModSquad’s SXSW 2019 Attendee Guide
Mod of the Month – February 2019
How ModSquad Helps Optimize Airports’ Passenger Experience
What to Say When There’s Nothing to Say: Content Creation in the Off-Season
Emotional Connections in a Digital Age
Sparking Joy: What the ModSquad Community is Loving Right Now
SXSW, GDC, and More: ModSquad Hits the Road This March
Novelty Accounts to Brighten Your Social Feeds
4 Ways Consumer Brands Make the Most of YouTube
Mod of the Month – January 2019
The Big Game Plan: Team Up Your Social Media with Major Events
ModSquad’s Key Traits of Excellent Community Managers
Time to Shore Up Your Security
Project Manager of the Quarter – January 2019
How to Manage Negative Comments on Social Media
Our Take: ModSquad’s 2019 Digital Predictions
Let the Games Begin: ModSquad at PAX South and Beyond
ModSquad’s 2018 Digital Predictions — How’d We Do?
Setting Our Sights for 2019

2018

Mod of the Month – December 2018
‘Tis The Season for Celebrating Our People
ModSquad’s 2018 Bestofus Festivus
Holiday GIFs That Keep On Giving
Customer Service Trends to Watch for in 2018: Our Year-End Recap
Account Manager Spotlight: Matt Ramsey
Maintaining Work-Life Balance While Working From Home
Signs of the Season
Mobile Dominates Black Friday and Cyber Monday
Mod of the Month – November 2018
Giving Back to Our Communities
A Note of Thanks
ModSquad on the Road: Our November 2018 Travelogue
Client Spotlight: Kid & Coe
What Raising a Dog Teaches Us About Community Management
How to Establish a Customer Service Team for an Early Stage Business
ModSquad’s Gaming Marathon Helps Heal Kids
A Halloween Review, ModSquad Style!
What Extra Life Means to Us: Video Premiere
Mod of the Month – October 2018
Authentic Storytelling in the Digital World
Onshore or Offshore Support? How to Make the Right Call for Your Business
Project Manager of the Quarter – October 2018
Building Up Your Customer Support Team: The Hidden Costs of Hiring
Happy (Fiscal) New Year 2019!
The Power of Surprise and Delight
First Impressions Are Everything: How to Wow First-Time Customers
The Value of Human Moderation Amid the Rise of AI
Mod of the Month – September 2018
Customer Care for the Mobile-First Consumer
Director Profile: Izzy Neis
The Vital Roles of Social Media Manager and Community Manager
Engaging a Remote Workforce
Bad Weather? No Power? No Problem!
4 Tips to Reduce Call Abandonment
Mod of the Month – August 2018
Resume Writing Tips For the Gig Economy
Mod Passions: Your Brand is Our Way of Life
ModSquad Celebrates World Photography Day
9 Customer Service Lessons from Ron Swanson
Speak Their Language: Supporting a Global Gaming Community
What We’re Reading: A ModSquad Book Report
Now Playing: Your Brand’s Content (How To Put Your Best Face Forward)
3 Tips to Improve your Net Promoter Score
Mod of the Month – July 2018
The Public Ramifications of your Private Social Media Accounts
Project Manager of the Quarter – July 2018
ModSquad Spreads World Cup Fever Around the Globe
Infographic: Consumers’ Trust in Brands is Fading — And How It Can Be Saved
Habits of Effective Community Managers
Initialisms FTW: Internet Shorthand YSK
Bridging the Gender Gap in the Game Industry
Infographic: Americans to the Internet, “Clean Up Your Act”
Mod of the Month – June 2018
Account Manager Spotlight: Monica Armstrong
ModSquad’s Dog Squad: Meet Our Canine Companions
ModSquad’s June Roadshow: E3 and US-Ireland Top 50
World Premiere Video: Meet the Mods
5 Tips for Planning Seasonal Support
Updates to Social Media Platforms Target Privacy, Community, and More
ModSquad Heads to E3 2018
Mod of the Month – May 2018
Tourism Ireland and ModSquad Explore the Future of Tourism
Mod Holiday: Our Favorite U.S. Destinations
Using Customer Engagement to Express Your Brand’s Values
Mods at Play: What We Do in Our Leisure Time
Public Displays of Affection: How to Leverage Customer Feedback
Mod Holiday: Our Favorite Places for Adventure and Relaxation
Case Study: ModSquad’s High-Flying Customer Support Boosts Flybrix’s Sales and Revenue
How Being Pop-Culture Savvy Helps Moderators
ModSquad and Extra Life: A Roundtable Discussion
Mod of the Month – April 2018
8 Ways to Improve Your CSAT Score
Multilingual Mods: European Edition
Habits of Effective Social Media Managers
Why Crisis Management is Essential to Any Business Continuity Plan
Project Manager of the Quarter – April 2018
Mod Hobbies: These Are a Few of Our Favorite Things
How Content Moderation Can Improve Your Customers’ Experience
Mod of the Month – March 2018
Notes from the Road: ModSquad’s Whirlwind U.S. Tour
Director Profile: Gina Miller
Spring Cleaning: Refreshing Your Workspace
Client Spotlight: Tourism Ireland
Game On: It’s Time for GDC, and ModSquad Will Be in the House!
Shoptalk: ModSquad Attends the Retail & Ecommerce Power Event
Social Marketers Target an Unlikely Powerhouse Demographic: Teens
ModSquad’s SXSW 2018 Attendee Guide
Mod of the Month – February 2018
Six Sure Signs You Need to Scale Your Support Team
Create Loyal Customers Through Meaningful Social Engagement
SXSW: So Nice We’re Doing it Twice!
5 Tips to Maximize your Customer Support Knowledge Base
Let The Olympic Games Begin – Who, What, Where?
The Traits of Top Online Moderators
How Recent Social Media Updates May Impact Your Brand
Mod of the Month – January 2018
You’re the Perfect Candidate for a Digital Cleanse. Yes, You.
3, 2, 1… Action! Get Started with Live Video
PAX South 2018: Perspectives from the Panel
Your Family’s Smart Life
Social Strategy: Cross-Posting vs. Cross-Sharing
Our Take: ModSquad’s 2018 Digital Predictions
Project Manager of the Quarter – January 2018
Customer Service Trends to Watch for in 2018

2017

Mod of the Month – December 2017
It’s Our Most Wonderful Mods of the Year
Superlatives from ModSquad’s 10th Anniversary Bash
ModSquad’s 2017 Digital Predictions — How’d We Do?
Community Management: Plan for What You Can Predict and What You Can’t
Account Manager Spotlight: Stephen Dunne
Structure to Succeed – How to Maintain a Healthy Online Community
Why Great Customer Service Improves Your Bottom Line
Mod of the Month – November 2017
Giving Thanks: Project Managers Edition
There for Thanksgivings
Alumni Spotlight: Winter Mullenix
Meet Kristyn DeRaffele, ModSquad’s New VP of People Operations
On the Scene at Dreamforce 2017
The Great Burger War of 2017
ModSquad’s Extra Life Marathon: A Weekend to Remember
ModSquad Plays Games for Good During the Extra Life Marathon
ModSquad Takes Manhattan at Zendesk’s Relate Live
Mod of the Month – October 2017
Learning Life Skills Through Customer Service
Get to Know Your Customers Every Day
Visions of Retail’s Future from Shoptalk Europe
Think Outside the [Toy] Box
Project Manager of the Quarter – October 2017
Is Your Customer Support Team Getting the Message?
Happy Fiscal New Year
Mod of the Month – September 2017
Tech, Trends, and Talks – Our Time at Austin Game Conference 2017
Five Quick Tips for Planning Seasonal Customer Support
Know Your Meme – When Brands Try Hard to be Cool
Director Profile: Beth Ryan
Celebrating 10 Years of ModSquad
How Your Likes and Follows Are Changing Hollywood
Mod of the Month – August 2017
Notes from the Gamescom Floor
I Freaked Out, Joined the Mods, Went Into Business for Myself and Now… We Are All Killing It.
How to Make Your Zendesk Installation Right
Mods Around the World – Marco Scardella
Alumni Spotlight: Vincent Grippi
Should You Join in on That Trending Hashtag?
Europe Leads the Way in Mandating Moderation of Hate Speech
The 6 Golden Rules of Outsourcing the Care of Your Players
Mod of the Month – July 2017
ModSquad Celebrates Its 2nd Anniversary in the U.K.
Why Many Customer Support Teams Have Their Heads in the Cloud
Project Manager of the Quarter – July 2017
Client Spotlight: Kickstarter
Mods Around the World: Enas Bakr
If Peak Staffing Gives You the Chills, Here’s a Hot Solution
Social Safety Reminders for Those of Us Who Should Know Better
Mod of the Month – June 2017
10 Tips for Kids’ Digital Safety this Summer
Community’s Important Role in the After-Purchase Period
That’s a Wrap on E3 2017
Account Manager Spotlight: Theresa Galle
5 Key Rules for Brands Using Emojis
Mods Around the World: Meet Marco Scheler
E3: ModSquad Gears Up for the Video Game Extravaganza
Live Up to Live Chat Expectations
Mod of the Month – May 2017
Kids’ Summer Safety Means Digital Diligence
Esports Hits the Mainstream as Colleges Compete for Players
Mods Around the World: Meet Anderson Raderalazasoa
4 Steps to Implement Your Social Listening Strategy
The Globalization of the Video Game Industry
HBO’s Silicon Valley Spotlights the Importance of COPPA
Star Wars at 40: This Will Be a Day Long Remembered
Amy Kennedy Joins ModSquad as Chief Marketing Officer
Mod of the Month – April 2017
Chatbots and the Future of Customer Support
Nuggets of Social Media Know-How from Wendy’s
The Power of Digital Communities
Communicating to Different Generations
Project Manager of the Quarter – April 2017
6 Reasons Why Every Brand Needs A Social Listening Strategy
Fun Facts About Our Mods
Mod of the Month – March 2017
That’s a Wrap on SXSW!
Director Profile: Jason Ferguson
Mods Enrich a Global Celebration of St. Patrick’s Day
New Kid on the Block: ModSquad Office Opening in Austin, Texas
Brace for Impact, Austin: ModSquad’s Coming to SXSW!
The 7 Essential Elements of Customer Communication
ModSquad’s SXSW 2017 Attendee Guide
Mod of the Month – February 2017
The Reality of Supporting Virtual Communities
Assembling a Remote Team? Here’s How It’s Done
For ModSquad and the Games Industry, GDC is the Place to Be
Alumni Spotlight: Jennifer Lowe
ModSquad Brings Blue Skies to America’s Friendliest Airport
How to Plan Customer Support Needs for Product Launches
ModSquad is Heading to SXSW!
Mod of the Month – January 2017
In the Year of the Rooster, Will You Be Crowing About Your Business?
Landing a Job (and a Career) in the Game Industry – ModSquad Reveals All at PAX South
The Live Stream is Now Mainstream
Whatever the Weather, ModSquad’s Ready to Rock
Project Manager of the Quarter – January 2017
Infographic: CS State of the Union
Our Take: ModSquad’s 2017 Digital Predictions
Fresh New Faces on the ModSquad Team

2016

A 2016 Festivus Celebration: #12DaysofMods and #8NightsofAwesome
Your Top Ten New Year’s Resolutions for 2017
ModSquad’s 2016 Digital Predictions – How’d We Do?
ModSquad’s Finance VP is an MVP – at Helping our Clients
Alumni Spotlight: Tiffany Ellison
Not Too Cool for School: Mods Pursuing Education
ModSquad’s 2016 Holiday Gift Guide
Account Manager Spotlight: Mike Marcantel
Giving Thanks to the People Behind the Scenes
Mod of the Month – November 2016
Social Media as a Customer Support Channel
Customer Loyalty Starts with Customer Service
The Future of Work in the World of Co-Creation
How to Select the Perfect Profile Picture
ModSquad Gives Back Through Volunteer Work
Extra Life’s Mission Hits Home for ModSquad Director
ModSquad Celebrates Halloween in Style!
Infographic: Customer Service Horror Stories
Mod of the Month – October 2016
ModSquad Participates in Extra Life 2016
Alumni Spotlight: Rick Fillmore
In Sacramento? Give PlayStation VR a Try, Courtesy of ModSquad
Project Manager of the Quarter – October 2016
No Matter Who’s In Charge, Communities Need Rules
Keeping Busy with the Hobbies We Love
The Top Customer Service Trends of Successful Companies
Mod of the Month – September 2016
Snapchat May Replace Your Television. Yes, Really.
ModSquad Welcomes 100th Employee in Northern Ireland
Building and Moderating VR Communities — A Live Discussion from Austin Game Conference
8 Tips for Outsourcing Seasonal Social and Moderation Support
Creatives Among Us — How We Spend Our Spare Time
YouTube Isn’t Over – The Delicate Art of Moderating Communities
The Parents of ModSquad on Going Back to School
ModSquad CEO to Speak About the Future of Work at Crowdsourcing Week
Mod of the Month – August 2016
What’s your Instachat Story?
Yelp Reviews Continue to Dominate Search – Why Don’t Business Owners Listen?
Seasonal Shopping Starts Early, But Support Planning Starts Earlier
When Nostalgia Marketing Dominates Your Facebook Feed
Alumni Spotlight: Eduard Arakelyan
ModSquad’s Guide to Twitter Chats
Her Name is Rio: Take This 2016 Summer Olympics Quiz
Test Your Olympics Mettle (See What We Did There?)
Mod of the Month – July 2016
From the Mods: What To See and Do In My Town (Latin America Edition)
Infographic: The Call Center — Vital to Your Business
Project Manager of the Quarter – July 2016
Client Spotlight: Dryer Vent Wizard
UEFA Euro 2016 Has Our Global Team Cheering
Twitter’s New Dashboard – Empowering Businesses to Improve Content and Customer Service
Mod of the Month – June 2016
Enough With the Brysterics, Let’s Brelax!
Account Manager Spotlight: Matt Hostler
Localization: The key to a global social media presence
What To See and Do In My Town (Executive Edition)
Alumni Spotlight: Cosette Paneque
What To See and Do In My Town: Account Manager Edition
Poor Customer Service Leads to Missed Revenue
What To See and Do In My Town: Project Manager Edition
Mod of the Month – May 2016
From the Mods: What To See and Do In My Town (U.S. Edition, Part 2)
Kickstarting a Masters in Minecraft
Why Summertime is a Good Time to Prep for Holiday Sales
From the Mods: What To See and Do In My Town (International Edition)
Infographic: How Customer Service Affects Business
From the Mods: What To See and Do In My Town (U.S. Edition)
Client Spotlight: Trion Worlds
ModSquad Celebrates Cinco de Mayo
Customer Service Via Social Media is a No Brainer
Mod of the Month – April 2016
The 5 Deadly Sins of a Job Hunt
Alumni Spotlight: Guido Schenkel
We Are Your Community
Project Manager of the Quarter: April 2016
These Are a Few of Our Favorite Memes
The Hidden Economic Cost of Outsourcing
A Great Combo: Food Trucks and Digital Media
Mod of the Month – March 2016
2015: ModSquad’s Year in Review
Name Days – Celebrating Around the World
Dishonest Digital Engagement and Emails (Not) With @Zenefits’ Parker Conrad
St. Patrick’s Day in Ireland
St. Patrick’s Day in America
MODSQUAD AND GDC INVADE SAN FRANCISCO
To the Future: Virtual Reality
When a Company Decision Goes South in Social Media
Mod of the Month – February 2016
The Modern Parent
Client Spotlight: messageLOUD
Alumni Spotlight: Char Ferrara
Best Sites and Apps for Learning Languages
Valentine’s Day: Show Your Customers You Care
The Best Customer Service We’ve Ever Seen
The Super Bowl and Real-Time Social Media Dominance
Customer Support is a Year-Round Thing
Mod of the Month – January 2016
The 5 Habits of Effective Community Managers
The 5 Best Sites for Discovering Cool New Music
How to Get a Job in the Game Industry, Tales from PAX South
What Taraji P. Henson’s Golden Globes Acceptance Speech Can Teach Brands
Our First Project Manager of the Quarter in 2016!
Why Feedback is Essential to Successful Customer Engagement
2016: What Wonders Do You Hold For Us?

2015

We Reveal Our New Year’s Resolutions
The 12 Days of Mods: Celebrating our Community!
‘Tis The Season for Happy Holidays!
The Power of Likes
Alumni Spotlight: Chase Straight
MODSQUAD CUSTOMER SUPPORT TAKES HOME THE GOLD
Community Can Be More Than Just a Place “Where Everybody Knows Your Username”
Our Take: 2016 Digital Predictions
Mod of the Month – November 2015
CHANGES IN GRATITUDE, CHANGES IN ATTITUDE
What’s the Key to On-Demand Success? It’s All About How You’re Using Technology
Metaverse Mod Squad is Now ModSquad
Alumni Spotlight: Alex Leary
The Wild Release of Carbine Studios WildStar F2P
Reunited: ModSquad and Extra Life!
Our Mods’ 2015 Halloween Celebration
Mod of the Month – October 2015
WELCOME BACK, ELIZABETH — IT’S BEEN A WEIL!
Social Media and Running for Office: Top 5 Tips for Politicians
Why Customer Service is Just Like Trick or Treating
Archives: Career Guidance Courtesy of Duran Duran
Fall 2015 Project Manager of the Quarter
THE GOLDEN BRIDGE AWARDS RECOGNIZES OUR MODS
Entertaining Customers with MoviePass
Metaverse and Agencies: A Dynamic Duo
Mod of the Month – September 2015
How to Maximize Primetime TV and Live-Tweeting
When’s the Best Time to Wow Your Audience?
Welcome home, Silver Stevie Award!
The Mods Take CultureTECH 2015
ReachOut: Helping Today’s Youth
Mod of the Month – August 2015
The Play of Passion
What Will It Be, Boon or Bust? 5 Planning Tips for Seasonal Spikes
The Language of Games
Social customer service is no longer a fad – it’s a necessity
Congratulations To Our Project Manager of the Quarter!
How We Find The RIGHT Mods For Our Clients
HOW WILL USER-GENERATED CONTENT AFFECT THE FUTURE OF VIDEO GAMES?
Pura Vida: It’s All About Human Connection
Revolt? What Eight Seconds Means for Your Customer Engagement Success
Mod of the Month – July 2015
WHAT I READ THIS SUMMER: A METAVERSE BOOK REPORT
A Warm Welcome to our New Vice President of Interactive Services!
A Summer Privacy Reminder: Be Secure Out There!
Rise of the Remote Nation – Are You Ready?
Mod of the Month – June 2015
Meet Our New Head of Services!
Game Trends & Insights from E3 (#E32015)
Metaverse Mod Squad Establishes European Operation Center in Northern Ireland
A Leader in Call Technology: DialogTech
How to use the summer months to maximize your social media strategy
The Sort-of Fine Art of Being a Digital Parent
IRCE 2015 – Affiliate Marketing, Personalization and More!
A Game Enthusiast’s Perspective: ArcheAge, The Sandbox Theme Park
Dogs of Metaverse!
Archives: Building Strong 24/7 Teams With Off-Site Support
Management Lessons From Bees
Mod of the Month – May 2015
Congrats to our Project Manager of the Quarter!
A Global Journey in Dubai: My Visit to Retail Show Middle East
Building Supportive Client Relationships
3 Tips To Launch A New Project Successfully
Happy Mother’s Day, Moms!
Is Tactless Digital Advertising Turning You Off?
Embracing Positivity (Or How Not To Be Negative)
Gamer Nostalgia: Bring Back Boxed Games
Mod of the Month – April 2015
Social Media: Ad Spend vs Earning Customer Attention
How we keep the trolls away while building communities
Project Management: Leadership and Tactics
A Letter To My Kid: 10 Safety Tips For Digital Youth
Project Escalations: Running it up the Chain of Command
Customer Service and Millennials
No, Seriously, Metaverse Mod Squad Website Hacked!
Mod of the Month – March 2015
Sandbox Summit Q&A with Joi Podgorny
How a Community Forum Came to My Rescue in France
Kindness and Compassion at the Winter Formal
The Rise of Open Game Development
Cracking the Customer Service Code
Hacking Education: My Journey into Homeschool Options
How I Commissioned Artists for My In-Game Characters
Mod of the Month – February 2015
Leave the Stress Behind. Let Us Do Your Customer Service Work!
Metaverse Announces Expanded Partnership with Zendesk to Execute Joint Go-to-Market Strategies
The Best Customer Support Benefits More Than Just Your Customers
Moderation by the Mods
Fighting Back The Winter Blues
Essential Knowledge for a Mod
How Apps Are Getting Me Fit(Bit)
If Chuck Norris Were A Mod
Mod of the Month – January 2015
Bringing the possibilities of the Galaxy to you!
Foodies Online: More than snapping photos in restaurants
Finding The Soundtrack To Your Life
Road Trips: Past, Present, and Future!
A Sincere Thank You
2015 GOAL: SMALL ACTS OF KINDNESS

2014

A Look Back: 6 Thoughts On 2014
Mod of the Month – December 2014
Perfecting The Collaborative Holiday!
You know you’re a mod when…
What we are hearing from you: a state of the state
Capturing A Library of Memories
Are You Ready To Replicate? 3D Technology is here!
4 Key Takeaways from PlayStation Experience
Vegas Bound: @PlayStation Experience 2014!
Creativity in a New Age: My Adventure Into Online Scrapbooking
Mod of the Month – November 2014
Happy Thanksgiving, Metaverse Mod Squad!
Time To Get Cooking!
RAMPING A CORE CUSTOMER SUPPORT TEAM ON SHORT NOTICE, Part Two
What Facebook’s Newsfeed Changes Mean for Brands
Ramping a Core Customer Support Team on Short Notice
Play it your way, #Skyrim Edition
The soundtrack to your adventures…
Rediscovering Synergy, Jem’s Synergy!
Happy Halloween from Metaverse Mod Squad!
Building A Personality-filled, Brand-focused Social Media team
Exciting Updates to our Extra Life 2014 Event!
WE NEED TO MAKE SOCIAL MEDIA HUMAN AGAIN
Remote Working Tip: Gamify Your Exercise!
Tips for Developing Social Media Practices at Your Company
Customer Service Celebrations Embracing #ModsNotCubes
5 Essential Needs for Customer Support Teams
Celebrating The Power of Customer Service Staff
Metaverse Mod Squad Participates in Extra Life 24 Gaming Event
#CARU2014: the CARU Annual Conference
Interviewing: A Project Manager’s Perspective
Understanding the Rise of the Digital Celebrity
Building Community and Customer Relationships with Remote Customer Support
Limiting Your Kid’s Screen Time is Ok
The Not-So-Curious Case of Notch and the Minecraft Escape
Holiday Online Retail Support, Is Your Company Ready?
6 Cool Things in #Tech This Week
Global Customer Service and the Beauty of Language
Understanding People Through Star Trek
Creator’s Curse: The Distractions
Creator’s Curse: Deadlines
Creator’s Curse: The Rules
When Playing Online Isn’t Enough: #LAN Parties and You
Prepping For a New School Year
Foursquare: Gambling Your Long-time User Base
16 Mac #LifeHacks & #Apps That Make Working From Home a Breeze
The Importance of Kindness in Customer Support
Part 2: A Memorial and Publicly Private Struggles
Part 1: A Memorial and Publicly Private Struggles
How I learned to love Game Night
Digital Organization and How It Makes You Invaluable, part 2
Digital Organization and How It Makes You Invaluable, part 1
A Digital Troll’s Fear
EARLY HISTORY OF VIDEO GAMES, PART 2
Early History of Video Games, part 1
Building great habits and resolutions with #apps!
Family adventures made easy with navigation apps!
Metaverse: The Internet’s #Superheroes!
An Open Love Letter to @TeamFortress 2
@PlayHearthstone: Heroes of Warcraft
Google: Do we have the right to know what we know?
Feedback Is Your Friend, Part 3
Feedback Is Your Friend, Part 2
Feedback Is Your Friend, Part 1
Happy 4th of July, America!
App Tips For Those Wanting To Travel Abroad
Understanding Social Media on this wonderful #SMDay!
The Barbecue: The Time Has Come!
Digital Highlights for Today
The Metaverse Matching Charitable Gift Program
Great New Translation Tools with @Skype
@Herotopia: Where your super kid can become a #Superhero!
Of Turing Tests, AI, and Help Desks
In Memoriam: CANCER AWARENESS and Tamara Antonelli
It’s #CallCenterWeek, so call us maybe?
Come say Hi to Us At #E3, #CallCenterWeek, and #IRCE
Reality Computing with @Autodesk
Capture the Moment!
Life, Death, and Social Media
Promoting Literacy, the Love of Reading, and @ReadingRainbow!
Top 5 Mobile Apps to Get Organized Now
Honoring Memorial Day 2014
The Rise of Streaming and eSports
A Lesson in Change… and Cheese
Getting the Twitch with @Twitch
Celebrating Good Deeds in Social Media
Simplifying Life with Apps like @Wegmans
Avoid Social Media Nightmares With Respect
HOW TO MANAGE YOUR ONLINE REPUTATION!
Quick Tips: Avoiding Text Spam with the @FCC
Two-Zero-Four-Eight! Who Do We Appreciate!? @2048_game!
Make Billions Happy With @JibJab
SPOILER ALERT: Promoting Netiquette
The Freedom to Travel!
Ninja of All Trades: Onboarding Teams
DeepMind and Google: The Future of AI?
Have you changed your passwords yet?
A Pinteresting Escape
Guild Wars 2: An MMORPG with Style, Flexibility – and Fun!
UPDATED: RECYCLING IN THE TECHNOLOGICAL ERA
Markdown and Customer Service Efficiency
Communication in a Digital World
Announcing: A.I. Dronebot For Customer Inquiry and Resource Mining Team
My Relationship with Time
Life + Digital + Passion = Opportunity
Variety for the 21st Century: Time to hitREC●rd
Morality, Rewards, and Repercussions in Video Games
Social Media: The Game!
Something out of the ordinary: Bullet Ant Glove Ritual
Quiz: What Kind of Metaverse Blog-Reader Are You?
Winter Survival Tips
Twitch Plays Pokémon
Salt and Pepperplate?
Wedding Duties in the Digital Age
When did our world become so small?
Life Hacks: Dare to address the small things!
Kindness Goes A Long Way
A Reminder: Netiquette
Password Not Acceptable
New York City Bound! #DigitalKids Conference 2014
Keeping Up with the Shenanigans
Ninja Of All Trades: Marketing
Every Doge Has Its Day
The Importance of Customer Support in Social Media
Check it or Wreck it!
Relax yourself, the holiday season is over
Happy Community Managers Day!
Glitch Commits One Final Act of Random Kindness and Senseless Beauty
The Value and Humor of Online Reviewer Comments
Need to Revive a Resume?
The Art of Parenting Kids in the Digital Space
Tips to Buying and Selling In the Digital Marketplace
Don’t you want to work with this guy?
We Do That.
What’s the big deal about Cyberbullying?
The World of eSports Are you Game Enough?

2013

I read it on the Internet. It must be true.
The Virtual Office Holiday Party
The Power of Nostalgia
The Fun & Power Fandom!
FINDING THE PERFECT GIFT, EVERY TIME
Dear Santa: I Hate Crowds
Archives: Reaching out the silent majority
Hunters & Gatherers in the Age of Gaming
Being A Geek: What It Is And What It Should Be
10 Commandments of Working in Social Media
Handheld Controllers Vs. Motion Controls
A Few of our Favorite Holiday Traditions
Happiest of Happy Thanksgivings!
Career Guidance, Courtesy of Duran Duran!
My Addiction to Vine
RALLY CRY: THE ART OF LEADERSHIP, Part 2
Rally Cry: The Art of Leadership
Share this post for a chance to win… more engagement!
Social Media in Customer Support
Controlling FOMO and Social Media-Induced Depression
The Original Multiplayer Mode
End of the Week Fun: Post Halloween Style
Get Involved: Family Online Safety & Awareness
Is it weird that I Twitch?
Have you updated your password recently?
In the world of digital news…
Assisting Customers When You’re in the Foulest of Moods
How Jack Spade lost a customer. It isn’t hard.
A Student’s Need-to-Know Guide to Web Security
Keeping Kids Safe In the Online World of Gaming
It’s The Little Things That Gamers Love
The 7th Inning Stretch
Pinktober: Cancer Awareness Month
Brace yourself, THE CUSTOMERS ARE COMING!
Staring Out The Window
The Art of the Digital Nail Community
Let’s Get Physical!
Social Gaming Goes Hardcore with Next Gen
The Borg vs Moderators
The Easiest Tough Decision
Virtual Thoughts on Discrimination in the Workplace
Work Life Balance
Twitter Tricks of the Trade: Be Human
Comparing Video Streaming Services
Recycling In The Technological Era
Hobbyist: The Art of Paper Modeling
The Metaverse View
Family Shaming & Young Trolls
Metaverse Archives: Tips for Sports Parents
Honoring Real-Life Mourning in Online Communities
How to Win at Social Media and Dating
Guest Blog Post: Striking the Fine Line Between Appealing to Both Kids and Adult Gamers
Three Basic Rules for Using Pinterest
Service with Pride: We’re Tech Support
Recap: Casual Connect SF
Customer Support: Handling the Unknown
The Importance of Patience
The Social Media that YOU Like
Have Hot Spot – Will Travel!
Like to Play or Live to Play: My Cheats on Learning Game Geekery
Excited Rambles about Game of War: Fire Age
A little aloe for that burn
Corwin Peterson Joins Metaverse Mod Squad as Director of Client Services
Digital Musings: 10 Informative Sites
Musings: When you only had ONE house phone
Meet the Metaverse Partner: Ning
Friday Shenanigans: A Post-Patriotic Holiday Recap
5 tips on staying sane while working from home
Metaverse Staff Op-ed: Violence In Games
Ingress Round 2: An online game requiring real-life teamwork
CS 101: The Importance of ‘Language’
#Itsaboutime: Hashtags Invade Facebook
Spotlight on Reading Rainbow: It’s been 30 years!
An Open Letter to My Future Child Who Doesn’t Exist
Your Facebook Post Spoiled My TV Show!
School’s out for Summer
The Metaverse Mod Squad Guide to E3
Basics: What’s A Meme?
Twitter: It’s the Wild West Out There
Metaverse’s StarCraft Army
Seeking an Account Executive
Highlighting Memories this Memorial Day
COPPA 2.0: A Ramble about Safety & Chat
Ingress: Google’s New Global MMORPG
Psst… What’s the P@$Sw0rd?
Call Tracking and the New “Google Analytics on Steroids”
Reaching Out to the Silent Majority
COPPA 2.0: Determining Identity
COPPA 2.0: Photo of Kids
Short and Sweet: A Look at the Vine App
Prodigal Mod Jason Ferguson Returns to Metaverse
Never Send a Nerd to Do a Geek’s Job
Does Your Advertising Have What it Takes?
Metaverse and Vooza Disrupt Paradigm With New Ad
Are You Ready to Rock and (Pay)Roll?
Our Thoughts and Prayers in Boston, Our Actions Online
Operators Are Standing By!
New Facebook Page Admin: Impacts and Workarounds
Very Pinteresting Indeed…
The New Generation of Stay-at-Home Moms: She Works Too!
Meet the Metaverse Partner: Shipwire
Announcing a New Division of Talent at Metaverse Mod Squad!
Happy Friday: 3 Unique Digital Highlights
Get Schooled with Metaverse at Zen U.
Metaverse Experts Speaking at GDC
How to Create a TED-Worthy Presentation: Recap
Netiquette: Safety through Social Conventions
Meet the Metaverse Partner: Zendesk
The Madness of Memes
Dial Up Your Digital Video Strategy
Got the SCAD Virus?
My Second Life: Steampunking in the Steamlands
3 Gifts for you today!
Bugs, Glitches, Crashes…Why Can’t They Just Fix it?”
5 Ways to Make Your Content Viral
Online Customer Service With a Smile :D
Musings: Digital Kids 2013
How to Remember What You Didn’t Know You Forgot
Izzy Neis Joins Metaverse Mod Squad as Director of Digital Engagement and Strategy
SID 2013: More than a day, a lifestyle!
What’s in a Name?
GO NINERS!!!!
Graphic Talk
Meet the Metaverse Partner: Ifbyphone

2012

How I Can Change the World
To Alias or Not to Alias, That is the Question
QA: An Ugly Job?
On Being Superman
Newsfeed Flu
Holiday Paper Cards vs. Electronic Cards
The Invasion of Smartphones: “Are they good or bad?”
Early Xmas for Comm Mgrs!
It’s True: Size Matters
Some Cool Companies We Work With
Eco & Social Go Hipster at SXSW Eco Conference
Twitter and Big Data: What’s in a Tweet?
Recapping Cocktails and Karaoke
My Virtual Baby Shower
Countdown to Metaverse and Vindicia’s Cocktails and Karaoke at GDC Online
Turning Your Offline Event into an Online Frenzy
Cocktails and Karaoke at GDC Online!
Facebook Still Worth It?
Nuts and Bolts of a Customer WOW Machine
Revamped Website!
Tisn’t the Season . . . Yet!
Lessons Learned
Offline Advice: Tips for Sports Parents
E-Sports, Junior Varsity
5 Bizarre Conference Rules
2013: The Year of the Tablet
PoLINtically Correct
Don’t Sweat the Small Stuff
The Little Rectangle That Could
The Biggest Mover
Proven Tips and Tricks to Enhance Your Next Event
Meet the Metaverse Partner: Full Sail University and Metaverse Mix It Up
Humor in Social Media
It’s About Engagement, Stupid
More is NOT Better
Meet the Metaverse Partner: Angel
Be Part of the Big Apple Tech Boom
Metaverse Mod Squad Appoints Jon Paul Buchmeyer, Vice President, Digital Engagement
Meet the Metaverse Partner: CLARA Insight
Being a Cool Kid: Key Steps to Getting “In” With Your Community, Part Two
Being a Cool Kid: Key Steps to Getting “In” With Your Community, Part One

2011

Happy E-Holidays!
Development and Community: A Happy Marriage or an Ugly Divorce?
Susie, Our Chief Moderator
Text Communication: When It’s Time to Pick Up the Phone.
Social Media and the Law
Happy Halloween! & Metaverse at Ad:Tech
Metaverse Names Jennifer Lowe Vice President, Digital Media
Be A Phone Hero
Darth Vader: The Galaxy’s Worst Community Manager
Analytics – The Value – Part 1
Brand Messaging: That’s What She Said
Great Scott! 3 Lessons from Nike’s Back for the Future Campaign
Happy Fiscal New Year!
Kids in the Gaming Era
Foreign Languages No Barrier for Metaverse Multilinguists
A Doggone Good Time!
FTC Proposed Changes to COPPA
What Can I Do?!
NFL Kickoff 2011
Hard Work Never Killed Anybody, but Why Take a Chance?
What’s in a (User)name?
Crowdsourcing: Do Ask, They’ll Tell
Meet the Metaverse Partner: Assistly is Wowing Internet Brands With Its All-In-One Social CRM and Uniquely Simple Pricing
Metaverse in the Mechaverse
The Secret Hideaway
Celebrating 4 Years of Fun
Parents: If Your Child is Victimized
Community Relations and Outsourcing – A Marriage of Convenience
Parents: Stand Firm
With Metaverse Bug Checkers, it is Quality Assured
An Offline Weekend Spent With Online Friends
Community Professional: Customizable. Flexible.
Moderation Is Not Just For Breakfast Anymore
Meet the Metaverse Partner: Electrotank – Making it Easier to Build Multiplayer and Mobile Games
The Software Side of CRM
Gamification: Making Fun a Reality
Top Five Takeaways from Casual Connect
The Death of Departments?
A Flower Pot Is Not a Hat
Walking Desks For One, For All!
Redirection, What?
No Follow? No Problem!
Action MMOs: Welcome Back to the Future
What’s in a Number …………
Community Retention
I Work From Home
Freedom of Speech
Happy Social Media Day!!!!
Picking The Best Blog Platform For You
Hey, Can I Borrow Some Coin?
Learning the “Dictionary Dance”
Dear 16-Year-Old Me
The opportunity you’ve been missing
I’ll do it later
You want to talk about what?!
Killing two birds with one stone: Facebook App Reviews
Hello From Char
Ol’ McDonald Had a Community
FunGoPlay Partners with Metaverse Mod Squad to Keep Kids Safe
Farewell, and Thanks
Friday Protip: Help With Crafting a Social Media Policy
Crafting Your Social Media Policy
Break the Rules On Purpose
Friday Protip: This IS Your Real Job
How To Ruin Your Social Media Initiatives
Motivate Me
Boost Facebook Likes With Existing Email Contacts
Friday Protip: Overwhelmed? Narrow Your Horizons
Reverse Engineering the Search
Reversing the Death Spiral of Negativity
Friday Protip: Advanced Filter Usage
Steam Valves, Pressure, and Community
Off Topic
Friday Protip: The Internet Shrinks Distances, But Not Really
Avoid Pig Wrestling
Are virtual worlds an appropriate marketing medium for kids?
Music Monday – Chop Suey Edition
Making Community Changes Without Pain
Friday Protip: Don’t Take Hostages
Playing the Zero Sum Game
Spring Cleaning
Friday Protip: Fret About the Cream, Not The Crud
Fresh Blood, Fresh Thinking
Pull Together
Friday Protip: Follow Your Coworkers
The Inner Lives of Lurkers
Why They Want To Join Your New Community
When You’re the April Fool
Passion! Excitement! Reliability!
Reaching the Most Influential Customers
Metaverse Music Monday – Work Edition
Friday Protip: Address Your Email/PM After Typing
Run the Checklist
Community Management Requires Risk
Friday Protip: Don’t Squash the Love
Fix Your Website
Reversing Negativity
Tips and Tricks for Remote Employees
What Remote Workers Wish Their Bosses Knew
Resources for bullies – an additional approach to digital abuse
How To Succeed With Remote Employees
Where Is the Customer?
When Not To Go Remote
We Made the NYTimes, and Why the Researcher Was Wrong
Music Monday – New G. Love and more
Friday Protip: Short Tweets Get Retweeted
Your Community, Not Just Your Consumers
How To Never Burn Out In the First Place
Don’t Be the Dog
Burned Out? Rise From the Ashes
Why Startups Have Better Customer Service
A Shortcut to Good Rapport
A Plea For Proper Spelling
When It Comes To Branding, Show, Don’t Tell
Only Tools
How To Be Positive Without Annoying Anyone
Silence Is Deadly
Tying It All Together
Music Monday – Fresh jams for Community Manager Appreciation Day
The Customer You Want To Lose
In Times of Trouble
Retention Up In the Air For AT&T iPhones
Think Before You Post
Retention, Part 40: The Customer Knows Us
Positively Lead By Example
Happy New Year!

2010

Friday Protip: Social Media Case Studies
Retention, Part 39: We Know The Customer
Building Empathy For Your Customers
Retention, Part 38: Get the Customer Involved
Exceed Expectations By Representing the Customer
Music Monday – Holiday Edition
Retention, Part 37: Offer Value – And Communicate That Value
Dealing With Angry Customers
Protip: Apologize With Sincerity
Retention, Part 36: Take My Money, Please
Happy, Sensitive, Inclusive Holidays
Retention, Part 35: Treat Your Customers Like Top Employees
Boosting Your Blog
Music Monday – You are a radar detector
Retention, Part 34: Your Website Is Talking
Community Management for the TSA
Music Monday and your Daily Dose of Cute
Friday Protip: Find Your Happy Place
Metaverse Mod Squad Announces Opening of New York Office
Retention, Part 33: Putting a Price on Loyalty
Don’t Go Away Mad, Just Go Away
Retention, Part 32: Too Much Too Soon Affects Retention
Customer Referrals and Loyalty
Music Monday – Grab Bag of Fun
Pro Tip – Build the Dev Tracker First
Retention, Part 31: How Are You Driving People Away?
Company Wide Twitter Account
Listening and Hearing Aren’t the Same Thing
Music Monday from New York City
Friday Pro Tip: Plausible Deniability
Retention, Part 30: Focus On Sanity
Insanity Happens
Retention, Part 29: Have a Bag of Tricks
Mind the Gap
Retention, Part 28: Retention Starts With Retaining Your Team
How Do You Evaluate Community People?
Retention, Part 27: Think Ahead
Metaverse Launches New Website
Retention, Part 26: In It To Win It
Cover-ups Are For Beds, Not Internet Products
Friday Protip: Never Leave a Void
Retention, Part 25: Customer Service Is a Retention Tool
Metaverse Partners Up with Digital Operative
Music Monday – NYC Edition
Go Gently Into That Good Night
Retention, Part 24: Retain Your Own Audience
I Am Not Impressed By Your Number of Followers
Retention, Part 23: Don’t Take Them For Granted
In Honor of Labor Day
Friday Protip: Own It, Move On
Retention, Part 22: Newsletters
Taking Follow Up To a New Height, Or a New Low?
Protip: Schedule the Followup as an Event
Retention, Part 21: Follow Up
Facebook Integration: It’s the Fad You Can’t Skip
Music Monday – Indie Goodness – August 23rd
Retention, Part Twenty: Are You Having Fun?
A Little Humor Goes Far
Protip: Watermark Screenshots With the Date
Retention, Part Nineteen: What Does This Thing Do?
Community Management Lessons From Sarah Palin
Reel FX and MMS make a video – “Rex” sings Justin Bieber
Retention, Part Eighteen: Call To Action
Great Expectations: In Conclusion
Music Monday – August 2nd
We The Kings Reaches Fans in Hangout’s Superstar City
Protip: What Is the Root Cause?
Retention, Part Seventeen: Make it Easy
Closing of Loudcrowd a sign of the social times
Great Expectations, Part Sixteen: Follow Through
Music Monday – July 26th
Friday Protip: Fire and Forget on the Forums? Forget It.
Retention, Part Sixteen: Completion Feeds Accomplishment
Great Expectations, Part Fifteen: What If You Need To Raise Expectations?
Friday Protip: Rip Off the Bandaid
Retention, Part Fifteen: A Place In This World
Great Expectations, Part Fourteen: Polls
Prince and the internet Revolution
Retention, Part Fourteen: A Brief Note On Forums
Great Expectations, Part Thirteen: Devs are People, Too
Friday Protip: Newsfeeds and Dev Trackers
Retention, Part Thirteen: Downtime Management
Jennifer Lowe to Speak at Mashable’s Social Media Day Meetup
IMHO #1: Free to Play, Even for Jerks
Great Expectations, Part Twelve: Patch Notes
Great Expectations, Part Eleven: Tone
Breaktime at the Office
Protip: We’re Higher Primates – So Use Tools
Retention, Part Eleven: Create a Safe Space
Great Expectations, Part Ten: Better Betas
Protip: They Are You
Retention, Part Ten: Free Stuff
Metaverse Mod Squad Adds Nora Brennan as HR Director
Great Expectations, Part Nine: The Trap of Dates and Times
Protip: Skip the Search, Use a Wiki
Retention, Part Nine: Achievements
Memorial Day Holiday Protip
Protip: How To Astroturf
Retention, Part Eight: Validation
Great Expectations, Part Eight: Developer Involvement On Forums
Retention: Choose badges over leaderboards
Protip: Get Downtime Estimates From QA
Retention, Part Seven: In-Game Activities
Great Expectations, Part Seven: Use the Alpha Build For No
Friday Protip: Rewrite Your Terrible Form Letters
Retention, Part Six: Multiple Feedback Streams
Great Expectations, Part Six: Your First Big Mess
Friday Protip: Know When To Say When With Acronyms
Being Where Your Customers Are
Retention, Part Five: Guild Tools
Great Expectations, Part Five: Moderation Style
Friday Protip: Use a Trash Forum
Retention, Part Four: Fansites are Media, Too
Great Expectations, Part Four: They’ve Got Questions, You’ve Got Answers
Friday Protip: Search For Your Product Like a Customer
Retention, Part Three: Form Bonds in the Physical World
Great Expectations, Part Three: Coordination
Friday Protip: Keep Your Links Updated
The Value of a Social Media “Fan” – $3.60
Retention, Part Two: Let the Users In
Great Expectations, Part Two: Communication Frequency
Friday Protip: Identify Employees
Retention, Part One: Leaderboards
Great Expectations, Part One: Proportion
MMS Announces New Partnership with Inversoft
Discrimination and Sexism in the Virtual Workplace
NYC 2010 Engage Expo TV Panel
Engaging Kids in Virtual Worlds – Engage! Conference NY
Virtual Worlds & MMOs – Better for the Environment; Easier on the Wallet
MMS Advisory Board Member Joi Podgorny Joins National Geographic’s Animal Jam
Rich Weil Joins MMS as VP of Client Services
Moderating Children’s Virtual Worlds, Part 2: It’s a Jolly Holiday
ConnectSafely’s Virtual World Safety Tips
Access to Inappropriate Content in Virtual Worlds by kids – Not so much, really

2009

Happy New Year!
Metaverse Mod Squad Opens Operations Center in Sacramento
Top 60 Jobs That Will Rock the Future
Avatar – Part 3: Future of the avatar
Avatar – Part 2: Origins of the word
MMS’ Chase Straight Named to Ypulse’s Youth Advisory Board
Avatar – Part 1: Defining the modern avatar
National Geographic announces “Virtual World of Music”
Virtual world invites parents and kids to meet the people behind the magic
Power to the People: User Feedback Driving Success
Jennifer Lowe Joins MMS as Director of Online Media
MMS Mingles at Michelle’s Mod of the Month Mixer
Pandanda Set to Formally Launch This Week
3D Shopping?
Virtual worlds for kids inspire new generation of bloggers
Company Brochure – Fall 2009
Metagaming and Digital Law Issues
Engage! Expo in San Jose
Growth Projected for both Virtual Worlds and Virtual Goods
GDC in Austin, Texas
Moderating children’s virtual worlds – A sort of “Catcher in the Rye”
Joi Podgorny Named to Advisory Board
Digital music sales make case for the viability of virtual goods
Shift Reports aka How to Save A Zombie
Webosaurs Hosts Grand Opening in Dallas
My daughter on Webosaurs. Rawr.
The power of play: Cyberbullying solution?
Gossip Girl community celebrates final days in Warner Bros.’ sims
Language Policies in Online Communities
Rocking the Metaverse introduces live music to Twinity
New virtual world lets casual gaming drive avatar progression
Some Rockin’ Research out of Harvard on Kids in Virtual Worlds
From Penguins to Mod Squad: The Undercover Mom’s Virtual World Journey
Sharon Duke Estroff Named Director of Youth Strategy
Loudcrowd – Combining Music, Video Games and Social Networking (Some Thoughts)
New developments in iPhone apps play to the importance of human interaction in virtual landscapes
Getting to Play on the Computer Every Day
Snuggie = great idea. Poor Execution. Don’t let this happen to your site.
CNN covers Second Life music scene – is the media softening their attitude?
Metaverse Mod Squad Teams With Sunleaf Studios For Pandanda® Online Game For Kids
Keeping Virtual Playgrounds Safe – ABC26 News
Webosaurs Taps Metaverse Mod Squad for Community Services
Chat Log: Guest Lecture Series at Molaskey’s Pub
Amy’s Twittering from GDC 2009
Metaverse Mod Squad Advisor Named Crisp Thinking’s Head of Safety
Hitting the Virtual Lecture Circuit (and Green Beer)
Keeping Kids Engaged in Virtual Worlds: It’s the Activity!
Engage! Expo NYC Discount Code

2008

FTC Issues Fine to Sony
The Computer’s View
Google Scorches Field of Dreams
Cockroaches of the New Economy
Stick Inducted in Toy Hall of Fame
Microsoft offers reward for missing Xbox gamer
Woman Jailed for “Virtual Murder”
Virtual Economy Booming
TechCrunch Gets it Wrong
Spooky Fun in MinyanLand
Community Management and Customer Service
Mike is at AGDC
Kids Online (un)Conference – Balancing Safety and Fun
Virtual World Solutions
Metaverse Mod Squad partners with Crisp Thinking
10 things I learned at the Los Angeles Virtual World Conference
Check Them Out! Next Booth Over!
Headed to Los Angeles!