Mod of the Month – February 2019


Valentine’s Day has come and gone, but we’re not done spreading love just yet! So grab some of that discounted candy we know you picked up on the 15th, and help us celebrate our February Mod of the Month, Robert R!

After working in customer service roles for over ten years, Robert started as a Mod Contractor in July 2015. His first project was with our client National Geographic, providing moderation and support for their kids’ game Animal Jam. Since then, he’s worked on a number of customer support projects, combining his passion and skill for helping others.

I have worked in many positions over the years and do very well on the phone, as I’m able to work a customer through their issue and get them what they need. I’m able to work with upset customers and make sure they know I understand their frustrations and keep them calm.

On his current projects, Robert provides customer support via phone, email, and live chats. Whether a customer has a question about the mobile game they’re playing or needs to return an item they purchased, Robert is on the case and eager to assist. His proudest moments are those in which he not only gets to help a customer resolve their issue, but also impresses the client in the process.

Being a Mod Contractor has given Robert the opportunity to work from home and manage his schedule around his home life. That’s an especially nice perk for him and his wife, who have four kids, two dogs, and four cats. In his spare time, you can find him gaming late into the night or enjoying his growing comic book collection.

Comics are a fitting hobby for Robert, as many of the Project Managers who’ve worked with him can attest to his superhero-like qualities:

“I’ve worked with Robert on multiple projects and he has ALWAYS helped out whenever he can. He’s a Mod I can trust and rely on all the time.”
— Heather Corwin, Assistant Project Manager

“I’ve had the pleasure of working with Robert on one of my previous projects, and he’s always been excellent at everything from working with his fellow Mods, to helping customers via phone and email support, to working closely with our client. He’s an extremely hard worker, adaptable to changes, and ensures that his job is done to the best of his ability — a truly invaluable Mod to have on your team!”
— Cassie Daley, Project Manager

“Robert’s passion for success means that he exceeds QA expectations with a consistency that would make 6.67408 × 10-11 m3 kg-1 s-2 (the gravitational constant of the universe) seem variable in comparison. As an aside, I think the physics reference is apt, since I am talking about a truly stellar Mod!

“Robert is always seeking out new ways to improve and isn’t someone that just wants to achieve the highest standards of customer service. Rather, he wants his towering standards to redefine what we should expect from a truly great customer service experience.”
— Joseph Moore, Project Manager