Mod of the Month – April 2017


They say April showers bring May flowers, and before we close out the month, we have one more April shower — this one, a shower of praise for our newest Mod of the Month. It is with much excitement that we announce our April 2017 Mod of the Month, Colin K!

Based in Belfast, Northern Ireland, Colin joined ModSquad in May 2016 (happy early Modiversary, Colin!), and he quickly made a positive impression with many of our project managers. He currently applies his customer service expertise and passion for travel to our client Tourism Ireland, supporting and engaging with people from around the world interested in visiting Ireland. Colin also recently took up a unique position within the team, serving as the Tourism Offers Desk Coordinator. In that role, he communicates with industry providers throughout Ireland to help them get their offers advertised on and attract overseas visitors to the Emerald Isle.

Our team has been very hard at work with industry partners renewing their offers for the year ahead, which has been very rewarding. We’re striving to show that Ireland is a tremendous island to visit with something for absolutely everyone.

Prior to joining ModSquad, Colin worked in numerous customer service positions, including retail and other work-from-home support roles. He also volunteered across various MMORPG video game forums, moderating content and assisting users.

Customer service is something that I have always been very passionate about. I love the positive reaction when you go the extra mile to help a customer in need, or search for the most accurate and up to date information possible to assist a customer.

At ModSquad, Colin engages with customers across email, forums, and social media, in addition to his work with the Tourism Ireland Offers Desk. His proudest moment as a Mod happened last month, during Tourism Ireland’s celebrations of St. Patrick’s Day. The increased activity on social media, plus livestreams and contests, kept him and the team busy engaging an enthusiastic global community.

Helping travelers plan their Irish vacations comes naturally to Colin, for whom a major hobby is traveling. In addition to having visited many places throughout Ireland, he’s also traveled to the United States, France, Spain, and Portugal. His other passions include video games and animals, two things he grew up loving. After a day of work, he likes to unwind by playing World of Warcraft or Overwatch and spending time with his two Yorkshire Terriers, Alfie and Lucy, his Jack Russell, Ace, and tortoise Shelby.

“Colin is absolutely amazing. Precise, friendly, always available to help out when needed. He has the uncanny ability to learn procedures and guidelines quickly, apply them, and rock any project you put him on as if he had been there for months. Colin is a fantastic Mod, one that should be eligible for cloning. Go, Colin, Go!”
—Lara Greco, Project Manager

“I’ve worked alongside Colin since I started with ModSquad and can honestly say he’s one of the most dedicated and thorough individuals I’ve ever worked with.

“In every aspect of the project we’re currently on together, he is the go-to guy, even for the trickiest tasks. Not only is he an outstanding Mod, but he really goes out of his way to make sure his work is perfected rather than just completed. He’s a real asset to ModSquad, without a doubt.”
—Gerard Ryan, Assistant Project Manager

“Colin is not only an absolute delight to work with, but our customers LOVE him! He goes above and beyond in every interaction to make a real difference, spending extra time putting in the research and thought required to ensure an excellent customer experience.

“Apart from that, he’s our go-to Mod for just about everything, thanks to his excellent skills and a consistently positive attitude. He’s a ray of sunshine for our entire team!”
—Jenny Young, Market Development Coordinator