Mod of the Month – January 2017


If January is any indication, this is going to be an eventful year! As we round out the first month of 2017, we’re excited to once again celebrate one of our fantastic Mods. We were honored to spend the second half of December featuring numerous Mods during our 12 Days of Mods and 8 Nights of Mod Awesomeness series. Today, we’re excited to return with our first Mod of the Month of 2017, Autumn H!

Autumn started with ModSquad in 2011, recently celebrating her five-year Modiversary. Highly skilled, dynamic, and dependable, Autumn has worked on all sorts of projects here at ModSquad. She currently provides email customer support for our client Giving Assistant, an organization that partners with retailers to offer its members exclusive discounts that contribute to charitable giving. She also works with one of our agency clients, providing community moderation for seven different brands they manage. Autumn’s skills as a Mod really shine on this project, as it requires her to track numerous channels for each brand, ensuring the detailed guidelines for each community are followed closely and violations are removed swiftly.

In the five years I’ve been with ModSquad, I’ve done pretty much everything. I enjoy working in social media and customer service, but community moderation is what I enjoy most. It’s fun to encounter people who have such a wide variety of interests and are so passionate about them. There are things I doubt I would have ever learned about if not for ModSquad!

Prior to joining ModSquad, Autumn worked in traditional customer service, and while those roles helped her develop skills and experience, she notes the culture of her teams at ModSquad is far above what she encountered in the traditional office environment.

It’s funny, because you’d think working from home would make you feel less close to your colleagues, but I feel like I have gotten to know my PMs and APMs so well, they’re not just my bosses, they’re my friends.

As her colleagues will attest, Autumn has done some brilliant work during her years at ModSquad, but one moment stands out for her as the most impactful. On a previous project, Autumn worked with a client of ours dedicated to helping young people in crisis.

Someone posted a very dire response, and it was clear they meant to do themselves some kind of harm. In the middle of the night, I called our project manager, who got in touch with the local authorities. The authorities went out to help the individual, who thankfully made the choice to go to a hospital that night and get help. It was pretty surreal to know that, for that person, my phone call could have been the difference between life or death.

In her spare time, Autumn is a proud mother of two, with a love for musical theater, singing, and performing. Autumn’s dedication to helping customers extends outside her work with ModSquad, as she also spends time volunteering and advocating on social issues.

As mentioned above, the project and assistant project managers here at ModSquad have no shortage of praise for Autumn. Here’s what they had to say about her:

“Autumn has worked on several of my projects over the last five years and has always been a rock star! My clients always love her. Our current client voted her their Mod of the Quarter for the last two quarters because she goes above and beyond for them. They sent out a newsletter to their entire internal staff letting them know what a fantastic job Autumn is doing.

“Autumn is also my go-to Mod for covering extra hours and time-off requests. She identifies trends and issues as they arise and takes the time to research issues as much as possible so they can be resolved quickly. She puts her heart and soul into everything she does, and definitely deserves to be recognized for her hard work! She is one of the most reliable people I have worked with over the years.”
—Tera Tilden, Project Manager

“I’ve worked with Autumn for years and years now, both as a PM and as a fellow Mod, and she truly is a rock star. She is always willing to do whatever is needed to make sure a situation is resolved, and she’s not afraid to tackle more complicated issues when they arise.”
—Danielle Ditto, Project Manager

“Autumn and I have worked together in the past and she has always been reliable and consistent. I would never hesitate to have her on a project if the opportunity arose. She is an all-around all star who is well deserving of recognition as Mod of the Month.”
—David Follo, Project Manager

“Autumn has been a lifesaver on my project, picking up short-notice coverage and helping other team members when they have a question or an issue. I can always count on her to bring a level head to a project that requires a lot of thought and reasoning, and she is super-reliable. The team dynamic wouldn’t be the same without her!”
—Geneva Hopwood, Project Manager

“I haven’t worked with Autumn recently, but can back everything that’s been said about her. She’s an A++ Mod and one who’s been with ModSquad for a long time!”
—Michelle Ramage, Project Manager