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MODSQUAD’S BESTOFUS FESTIVUS 2023

This year marks our seventh year celebrating Festivus at ModSquad. All month long, we’ve been recognizing in our Mod Holiday Spectacular individuals who are making ModSquad a great place to be. Today, we conclude with a very special tribute posthumously …
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Call the CX Holiday Hotline

We love the holiday hotline. Don’t know how to make a turkey? Just call. Last minute gift ideas? There’s a number for that.* But while folks are enjoying some time off, as a CX leader, you might not be so relaxed.  …
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Mod of the Month – November 2023

Meet our November Mod of the Month, Lourdes T. She knows the power of envisioning the future she wants to see. Lourdes applied to be a part-time Mod in 2021 on the recommendation of a friend. She soon found that …
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Ten Years of Thank Yous – Extra Life 2023

Ten years, 100,000+ reasons to smile. We couldn’t be more proud of Team ModSquad as we raised $104,000+ for the Children’s Miracle Network Hospitals in our 10th annual Extra Life. If there was a theme in this year’s Extra Life, …
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Mod of the Month – October 2023

“Do what you love” is classic advice that October’s Mod of the Month, Albert L., takes to heart. Albert loves video games and helping communities, so he gets to do what he loves every day. “Before joining ModSquad, I gained …
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A Misty-eyed Goodbye

We’re celebrating an incredible journey filled with laughter, love, and a dash of Duran Duran as we say “happy retirement!” to our OG Mod, Misty Hammett. In the wise words of Mr. Rogers, we’ve always been told to ‘look for …
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The best call center location for 2023

Where is the best place to look for call centers this year?  The best call center isn’t in India. The best call center isn’t in the Philippines.  The best call center isn’t in Georgia – neither the state nor the …
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Extra Life 2023 is Coming

Wasabi and waxing and weird sodas – OH MY!  So what exactly is Extra Life?  Each year, thousands of gamers from around the world converge online for Extra Life. The goal? Raise money for the Children’s Miracle Network Hospitals® (CMNH). …
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PROJECT MANAGER OF THE QUARTER – October 2023

He’s a jack of all trades in customer support. He has an extensive background in IT. He has been with us for half a decade. He’s a military veteran.  And he is the dog in the Dog on Fire meme.   …