Mod of the Month – September 2023
Meet Ryoko T., our Mod of the Month for September. She’s a dedicated mom, a soccer fan, and, of course, like all of our MotMs, a customer service superstar. Ryoko is one of our extremely talented multi-lingual Mods who works …
Mod of the Month – August 2023
Join us in congratulating August’s Mod of the Month, a 3 year ModSquad veteran, Kenyon L. Kenyon specializes in Tier 1 and Tier 2 customer support and Trust and Safety moderation. As an avid gamer, Kenyon is a natural at …
Spotify: a Customer Support Case Study
Ever wonder how Spotify handles customer support? How do they provide fast, high-quality support to over a half billion users and 210 million premium subscribers all over the globe? Who is at the top of their customer support playlist? ModSquad, …
Mod of the Month – July 2023
At ModSquad, we have moderation down to a science. That’s due to the expertise of some of the best-trained moderators on the internet. How does someone stand out in our team where exceptional moderation is standard? They do it by …
Project Manager of the Quarter – June 2023
Say hello to Jessica H., our accomplished Project Manager of the Quarter. Jessica is known for managing projects with precision and attention to detail. With extensive experience as a Mod on twenty different projects, she has honed her ability to …
ModSquad Named 2023 Customer Service Outsource Partner of the Year!
Great news! Business Intelligence Group announced its “Excellence in Customer Service” awards, and ModSquad is a 2023 Outsource Partner of the Year. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide …
Mod of the Month – June 2023
Do you believe in destiny? Well, June’s Mod of the Month certainly does! Heather T., a true master at setting and achieving goals, turned her dreams into reality by working hard to earn this prestigious achievement. From the moment Heather …
ACCOUNT MANAGER SPOTLIGHT — Louis Burrell
Hey there, folks! Today, we have the pleasure of introducing you to Louis Burrell, a remarkable Account Manager at ModSquad who is making waves with his unique leadership style. Louis isn’t your typical boss; he’s a trailblazer who prioritizes community …
Social Media Myths, Debunked
If you’ve stopped believing in ogres, orcs, and kissing frogs, maybe it’s also time to stop believing the social media myths that run rampant online. Given the stock many people place in these widespread social media misconceptions, we figured it’s …