The Right Tool for the Job: Know Your Social Media Tools
Suffice to say, social media professionals do… a lot. On any given day, a social media manager will log into a handful of accounts, check out daily trends, pursue engagement opportunities, brainstorm new ideas, write content, watch viral videos, “listen” …
Take It from the Mods: Here’s How to Crush Remote Working
The past weeks and months have seen an impressive rise in the number of people working from home. For many of them, it’s a new situation to master. The concept of remote working may seem like little more than a …
Mod of the Month — April 2020
The close of another month is the perfect time for a celebration, and we have a great reason! This April, we’re commemorating a Mod whose unbeatable spirit serves as a testament to his character, to say nothing of his exemplary …
Making the Best of Social Distancing: Recommendations from the Mods
In these unprecedented times, we’ve been challenged to protect the health of ourselves and others with what would seem, on the surface level, to be a simple request: stay home. Yet we’re an active, social species, and keeping our minds …
Social Media Close-Up: TikTok
The latest social media platform to grab the world’s attention is TikTok, a video-sharing social networking app. Launched in 2017, TikTok is now estimated to attract 800 million active monthly users. Little wonder that it has become as influential in …
Don’t Feed the Trolls: Safeguarding Your Community from Problematic Behavior
The internet can be a thrilling place, where people from all walks of life converge to seek information, conduct trade, and communicate with one another. Yet there’s a danger lurking on message boards, in social media threads, and in community …
People of ModSquad — April 2020
One of the delights of working for ModSquad is the opportunity to work side-by-virtual-side with smart, funny, and talented folks from all over the world. That’s why the “People of ModSquad” series is so dear to us, as it allows …
There Are Remote Call Center Workers, and Then There Are Mods. Here’s the Difference.
Over the past month, much of the business world has had to quickly adapt to the remote model. Companies are sending emails to everyone in their contact list talking about how they’ve got everything covered because their people work from …
User-Generated Content Equals Marketing Gold
Do your customers trust you? For repeat customers, the answer might be yes. But in terms of customer acquisition, do potential customers take you at your word? Some companies would have a hard time with that question. Today’s customers are …