ModSquad Wins Stevie for the Best Customer Engagement Initiative
This year at the 17th annual Stevie Awards, we snagged the bronze award for helping VSCO deliver picture-perfect CX. We’re grateful to Stevie Awards for recognizing us with yet another accolade. We won the bronze for the ‘Best Customer Engagement …
Calculating the True Cost of FTE in Outsourced CX
Part 1: How FTE Raises Your True Hourly Rate How To Know if You are Paying Too Much? One sure sign that you are overpaying for outsourcing? Paying for full-time equivalents (FTE). That is, paying for outsourced CX help in …
Director Profile – Amanda Hill
It’s March and we’ve got green on our mind. Greenbacks in particular, as this Director Profile shines the spotlight on our Director of Payroll & Payments, Amanda Hill. Let’s head to Ohio and learn more about Amanda. Tell us about …
Our Latest Case Study: Wounded Warrior Project
How the right team can make all the difference. Sometimes, moderation is just moderation. Sometimes it’s more. Our work with the Wounded Warrior Project was not just moderation. In 2003, the Wounded Warrior Project (WWP) began its journey as a …
Mod of the Month – February 2023
We love to sing the praises of our Customer Experience superstars! Our Mods are the best in the field and we have the awards to prove it. With so many stars to choose from, how does one rise above the …
ModSquad is a Top 100 Company for Remote Jobs
It’s award season, baby! Oscars, Grammys, Golden Globes, Tonys, and … FlexJobs 2023 list of Top 100 Companies For Remote Jobs. We’ve been on the list before, but seeing our name in the Forbes announcement still gives us that first-timer …
Save up to 20% on CX Services
Nope, it’s not a sale. It’s not a limited time offer. It’s not a gimmick. That savings is baked into our business model. It’s what you get when you toss out the traditional analog playbooks of call centers and BPOs, …
Mod of the Month – January 2023
It is rare that we have two events to celebrate at once, but that’s the case with our most recent Mod of the Month! Not only are we celebrating Fernando V. for his achievements, but also for a very special …
CX Trends To Watch For in 2023
2023 hath arrived! Happy January. Now that we’re fully on board with this bright and shiny new year, it’s time to share some CX predictions based on what we’re seeing with clients, customers, communities, and the industry. 1. Customers Are …