Assembling a Remote Team? Here’s How It’s Done
Establishing remote teams, when done well, can create an incredible economic advantage for your company. A remote workforce provides your business with a level of flexibility and scalability that’s hard to replicate with a static number of workers in a …
For ModSquad and the Games Industry, GDC is the Place to Be
ModSquad has always had a passion for the games industry, from our beginnings in a Second Life sports bar to our tireless work today on countless video games (for such companies as Trion, Bandai Namco, Wooga, Schell Games, and Konami). …
Alumni Spotlight: Jennifer Lowe
The Alumni Spotlight fires up again, shining its lens on superstar J.Lowe! No, no — not that one. We’re talking about our very own superstar, Jennifer Lowe! You see, back in the day, ModSquad was graced with two fine social …
ModSquad Brings Blue Skies to America’s Friendliest Airport
Serving 44 million passengers annually, Phoenix Sky Harbor Airport is one of the ten busiest airports in the United States. When any organization is tasked with assisting more than 100,000 customers per day, it can be overwhelming to their support …
How to Plan Customer Support Needs for Product Launches
You’re ready to introduce your new product to the world. You’ve named it, done your market research, and have your release plan in place. You’ll need a customer support team ready for launch, but how much support will you need? …
ModSquad is Heading to SXSW!
We’re pleased to announce that ModSquad will be participating in the 2017 South by Southwest (SXSW) conference’s trade show exhibition, taking place Sunday, March 12 through Wednesday, March 15 at the Austin (TX) Convention Center. This legendary conference is a …
Mod of the Month – January 2017
If January is any indication, this is going to be an eventful year! As we round out the first month of 2017, we’re excited to once again celebrate one of our fantastic Mods. We were honored to spend the second …
In the Year of the Rooster, Will You Be Crowing About Your Business?
When many Western consumers consider the biggest retail periods of the year, visions of Black Friday madness and back-to-school shopping come to mind. But if you’re thinking globally, not locally, you’ll realize that the Chinese New Year is also a …
Landing a Job (and a Career) in the Game Industry – ModSquad Reveals All at PAX South
Once again, I’ll soon be in San Antonio this year for the awesome PAX South show, and I’m sure I’ll be seeing some of you there. Over the past few years, I’ve moderated a two-panel series at PAX shows on …