Customer Care for the Mobile-First Consumer
Let’s be honest: our daily lives involve a lot of this. So why when we need to contact customer support should we have to do this? We’re living in a mobile-first society. For the majority of brands, it’s in your …
Director Profile: Izzy Neis
The subject of this installment of our Director Profile series, Izzy Neis, is a true renaissance woman. Izzy is our Sr. Director, Digital Engagement, and in her well-rounded career, she’s done it all, from teaching and writing to working as …
The Vital Roles of Social Media Manager and Community Manager
When we read about roles in organizations that participate in social media, the terms “social media manager” and “community manager” are often used interchangeably. While there are some shared commonalities, there are subtle but important differentiators. Let’s take the role …
Engaging a Remote Workforce
When your workforce operates remotely 24/7/365 and spans the globe, you can’t keep everyone engaged using the same strategies you would in a standard office setting. We’ve learned a thing or two over the past 11 years about engaging a …
Bad Weather? No Power? No Problem!
We love to talk about the weather; for many of us, it’s more than small talk. There’s no end to the drama that unfolds on your local weather station, but there’s no need for your business to suffer (even with …
4 Tips to Reduce Call Abandonment
How many times have you called up a company, only to drop off somewhere down the line? It happens to most of us at some stage. Even if you’ve made it through an IVR (Interactive Voice Response) system with enough …
Mod of the Month – August 2018
August has come to a close, which for many teachers and students means heading back to school. The school buses are back on the roads, but for those of us who work remotely, our commute hasn’t changed. Instead, this is …
Resume Writing Tips For the Gig Economy
When it comes to the job hunt, the most important tool to have across the board is a well-written resume. Whether you’re a traditional employee or someone looking for work as an independent contractor, your resume is the key piece …
Mod Passions: Your Brand is Our Way of Life
We recently kicked off an engagement to support a nationally recognized ice cream manufacturer with their social media marketing campaigns. When it came time to select the best people to champion this engagement, we sought Mods with a passion to …