Project Manager of the Quarter — April 2019
For a company founded nearly 12 years ago, it’s really saying something when one of our own has just celebrated nine years at ModSquad. And what a ride it has been for our latest honoree! A happily married father of …
Reducing Our Impact on Earth Day… and Every Day
ModSquad is populated with a diverse group of individuals, but we’ve definitely got more than our share of environmentally conscious folks among us. (And with our remote model, our choice of jobs is a great start toward being environmentally responsible!) …
4 Reasons to Focus on Social Customer Support
There’s a lot of business advice centered around leveraging social media. Every day we read about successful companies harnessing the power of social and how it can boost engagement and trust. Of course, a strong content strategy is a large …
Client Spotlight: Wooga
Berlin-based video game company turns to ModSquad for top-scoring support. If you’ve spent any time playing video games on your mobile devices, chances are you’ve played some of Wooga’s titles. The Berlin-based company prides itself on creating sophisticated, detailed releases …
10 Tips for Optimal Chat Support
Customer support is critical to the success of your business. It’s vital to provide that top-notch service across all of the channels your customers use to get in touch with you. This means your online chat support agents are just …
The Ops Centers of Brotherly Love: ModSquad Celebrates Siblings Day
You could say we are all related within our vast ModSquad network. For some of us, though, the connections extend beyond work friendships and into the more familial. Among us you will find mothers and daughters, fathers and sons, cousins …
Trendspotting: SXSW, GDC, and PAX East
After a busy month at industry conferences, we’re still basking in the glow of meeting so many awesome people and seeing so much innovation on display. Is it too soon to feel nostalgic for shows that just ended? Not for …
Some of Our Favorite April Fool’s Day Pranks
Whether spur-of-the-moment or well-thought-out, a good-natured prank can create memorable moments that last a lifetime. In honor of April Fool’s Day, we wanted to give the pranksters at ModSquad their due. We trust you’ll get a kick out of the …
Mod of the Month – March 2019
Spring is officially here, and while the trees begin to bud, the talent among our Mods is in full bloom! As March comes to a close, it’s time to celebrate someone who shines brighter than an extra hour of sunlight …