Client Story: DFW’s Social Media Soars with a Blue Angels Flyover and ModSquad
It’s no secret that the travel industry has shifted in the last few months with the onset of COVID-19. Travel plans have been uprooted, yet the value of community and the power of sentiment are stronger than ever. How does …
Webinar Preview: Managing Digital Communities in Today’s World
With people connecting online in record numbers, we thought it would be a good time to look at how digital communities have transformed over the past few months. This week, ModSquad SVP, Global Operations Rich Weil will offer keen insights …
Mod of the Month — June 2020
Our June Mod of the Month is someone who has developed a reputation for herself — in the best possible way! As you might expect, she’s thought of as a hardworking team player, one who’s always willing to pitch in …
Mod of the Month — May 2020
Sometimes the choice for Mod of the Month for any given period is an easy one. When the great skills and talent of someone is so apparent, it’s impossible to ignore the hard work and extraordinary dedication of this exceptional …
Using Open CRM Platforms to Build Great Customer Experiences
“Customer experience” is how many brands are building business today. With an eye toward creating more than just an interaction with their customers, companies strive to serve a holistic experience with the end user. The people on their support team, …
Ebook Preview: Your Guide to Boosting ROI Through Customer Service
“If you’re looking for great ROI, there’s a simple solution that you don’t want to overlook: Provide great customer service.“ This simple truth forms the crux of ModSquad’s new ebook, “Your Guide to Boosting ROI Through Customer Service.” The ebook …
ModSquad Promotes Izzy Neis to Head of Digital
It’s always exciting to cheer on one of our own as their achievements are recognized. And when it comes to Izzy Neis, her career highlights are plentiful… and plenty impressive! That’s why it’s no surprise — and why we’re so …
The Kids Are Yelling and Work is Calling: How to Juggle It All
If you’ve been on calls with coworkers who are coping with stuck-at-home kids, you’re not alone. For words of wisdom on the topic, we invited ModSquad’s Sr. Director, Digital Engagement, Izzy Neis to share her first-person take on the best …
Project Manager of the Quarter — May 2020
Sarah Christian has found her niche. Currently in her eighth year at ModSquad, our latest Project Manager of the Quarter is all about community. In her college days, Sarah volunteered her time to provide community forum moderation, community management, and …