Master the WFH Life with These Remote Work Tips
You’ve no doubt read other articles with remote work tips. But when it comes to nifty ideas (not to mention our brand-new app, Cubeless) that actually make working at home better, most of them barely scratch the surface. Luckily, you’ve …
Mod Hobbies: How We’re Spending Our Summer
Summer is here in the Northern Hemisphere. Time for many of us to unplug and unwind with our hobbies. The Mods definitely know something about enjoying themselves outside of work. We’ve featured their cool hobbies and creativity before on the …
How to Address Supply Chain Issues
Like nearly every other industry, the sports equipment market is dealing with supply chain issues brought about by COVID-19. These shortages have left warehouses empty, line workers in limbo, and clients antsy. With ecommerce customers wondering what’s causing the holdup …
Mod of the Month – June 2022
As you’ve learned reading the Mod Blog, our Mods excel in every area of online work. From moderation to support to engagement and beyond, every month we shine the spotlight on Mods who crush it in every field. This time, …
Shoptalk Europe Recap: Retail Faces Its Future with Innovation and New Strategies
Billed as “Europe’s greatest retail show,” Shoptalk Europe 2022 certainly lived up to the hype. With 3,000 attendees and more than 200 speakers from the biggest names in retail, this event brought the industry together for three days of innovation …
Account Manager Spotlight – Melody Schaefer
One of the most popular features on the Mod Blog are our profiles of the people who make up ModSquad. From Mods to managers, everyone has the chance to shine, both at ModSquad and here on the blog. So today …
Building a Thriving Community in Discord
You’ve hopped on the Discord train and built a Discord server. Now it’s time to turn it into a thriving community. Like any great, healthy community, your Discord server isn’t going to run itself. It’s a real commitment and not …
A 90-Day Plan to Get Your CSAT Score Back on Track
Boosting customer satisfaction rates, in theory, is simple. Listen to your customers and work to systematically improve and customize each individual’s experience. But there’s more to it than that. To get from the point where you’re compiling feedback to where …
ModSquad Featured on Two “Best Workforce” Lists
Fifteen years ago, ModSquad started within the Second Life world with just five employees. Our first project was serving and protecting Speaker of the House Newt Gingrich’s avatar within the same virtual world. Now? ModSquad has thousands of employees and …