How to Address Supply Chain Issues
Like nearly every other industry, the sports equipment market is dealing with supply chain issues brought about by COVID-19. These shortages have left warehouses empty, line workers in limbo, and clients antsy. With ecommerce customers wondering what’s causing the holdup …
Mod of the Month – June 2022
As you’ve learned reading the Mod Blog, our Mods excel in every area of online work. From moderation to support to engagement and beyond, every month we shine the spotlight on Mods who crush it in every field. This time, …
Shoptalk Europe Recap: Retail Faces Its Future with Innovation and New Strategies
Billed as “Europe’s greatest retail show,” Shoptalk Europe 2022 certainly lived up to the hype. With 3,000 attendees and more than 200 speakers from the biggest names in retail, this event brought the industry together for three days of innovation …
Account Manager Spotlight – Melody Schaefer
One of the most popular features on the Mod Blog are our profiles of the people who make up ModSquad. From Mods to managers, everyone has the chance to shine, both at ModSquad and here on the blog. So today …
Building a Thriving Community in Discord
You’ve hopped on the Discord train and built a Discord server. Now it’s time to turn it into a thriving community. Like any great, healthy community, your Discord server isn’t going to run itself. It’s a real commitment and not …
A 90-Day Plan to Get Your CSAT Score Back on Track
Boosting customer satisfaction rates, in theory, is simple. Listen to your customers and work to systematically improve and customize each individual’s experience. But there’s more to it than that. To get from the point where you’re compiling feedback to where …
ModSquad Featured on Two “Best Workforce” Lists
Fifteen years ago, ModSquad started within the Second Life world with just five employees. Our first project was serving and protecting Speaker of the House Newt Gingrich’s avatar within the same virtual world. Now? ModSquad has thousands of employees and …
Case Study: When the World Rushed to Video, Vimeo Turned to ModSquad
How we helped one of the world’s leading video platforms rapidly scale to respond to increased demand and improve KPIs at the same time. In early 2020, the COVID-19 pandemic gripped the world. Quarantines kept us home and how most …
Tips for Building Great Global Teams
Diversity and globalization are a key part of many companies’ growth strategies, and for good reason. Not only can your organization benefit from diverse skills, expertise, and cultural insights, you get people who reflect your customer base in experience and …