The Rise of Open Game Development
I was a huge Gears of War fan when it first came out for the Xbox. I remember staying up for 24 hours for a 4v4 tournament during the first official day of launch, or “Emergence Day”. Before Emergeny Day, …
Cracking the Customer Service Code
We are the Mods. We are customer service advocates. We love what we do. We’ve also known that the secret to the universe is solid customer service:) That’s why our Vice President of Digital Media, Blagica Bottigliero, conducted a virtual …
Hacking Education: My Journey into Homeschool Options
I’m on a mission to discover more about home-based education options. My son isn’t at that point just yet, but I want to know how things work and if this is something my son would like to do. At the …
How I Commissioned Artists for My In-Game Characters
My love for art goes all the way back to childhood when I would sit by my mother’s easel and watch her create landscapes with her paintbrush. Try as I might, I never picked up her knack for artistry, but …
Mod of the Month – February 2015
Join us in congratulating our Mod of the Month for February: Lara G! Lara is one of our fantastic bilingual mods, hailing from the beautiful city of Torino, Italy (which you may remember from the 2006 Winter Olympics). She has …
Leave the Stress Behind. Let Us Do Your Customer Service Work!
The holidays are well and truly over for now. Looking back, it was quite a hectic time for companies and customer support. Was your company prepared for the craziness of Q4 and holiday shopping bonanzas? Did you feel like your …
Metaverse Announces Expanded Partnership with Zendesk to Execute Joint Go-to-Market Strategies
Metaverse Mod Squad, the worldwide leader in digital engagement services, today announced an expanded partnership with Zendesk Inc. — one that will help brands and enterprises around the world communicate more effectively with customers. “Today’s wired consumer expects best-in-class service without …
The Best Customer Support Benefits More Than Just Your Customers
We’ve all been there. You have a bad customer-service experience and you want to get even by sharing it on social media. Most of us resort to telling our Facebook friends never to shop at a certain store again. If …
Moderation by the Mods
Our Mods have a pretty groovy rep to uphold. We travel through the digital world on our shiny virtual Vespas, cruising the streets as we patrol our clients’ communities. When it comes to online moderation, there’s no resource quite like …