Building Supportive Client Relationships
Everyone is a client. When you walk into Starbucks and order a drink, you’re a client. When you sit down in your barber’s chair, you’re a client. When you type Homedepot.com into your Internet browser in the hopes of finding …
3 Tips To Launch A New Project Successfully
Launching a new project can be an unpredictable adventure (to say the least). So often we learn that despite super preparation, things may not go as envisioned. In my 7 years at Metaverse Mod Squad I have launched many projects, …
Happy Mother’s Day, Moms!
It’s Friday, and just two short days away from Mother’s Day, a time where we pause to remember, appreciate, and celebrate moms – both young and “39” (again). 😉 In honor of Mother’s Day, we took a moment to collect …
Is Tactless Digital Advertising Turning You Off?
Clickbait. We see it everywhere. In fact, it’s seems to be getting more pronounced and universally expected as time passes. But when does the value of a click supersede the value of the content? What is clickbait? Clickbait headlines typically …
Embracing Positivity (Or How Not To Be Negative)
Language is a powerful tool. And while vocal tone is necessary to help convey the message, so too is the use of positivity or negativity within phrasing. Often, with the hustle and bustle of the day, quick, blunt directions may …
Gamer Nostalgia: Bring Back Boxed Games
Not too long ago, people received physical disks in box sets when purchasing a game for a PC or game console. Today, the popularity of instantaneous, fully-downloadable games has replaced the need for physical box sets. What is the harm …
Mod of the Month – April 2015
Super congratulations to Shay G! Shay hails from New Orleans, Louisiana, and she has been with us for 1.5 years. She’s a perfectionist, loyal, and (in her own inventive word) crafabulous (a brilliant combination of crazy and fabulous). She still …
Social Media: Ad Spend vs Earning Customer Attention
Recently an article was posted on Ad Age about the decline of social media and the growth of digital advertising: Let’s call it what it is: Social media marketing is now advertising. It’s largely a media planning and buying exercise — emphasizing …
How we keep the trolls away while building communities
It’s been over seven years of fantastic work in the field of community management and customer service. As we’ve grown, we’ve been on the front line of innovation and change. But what has not changed is the need for digital …