The Best Customer Service We’ve Ever Seen
Here at ModSquad, we’re all about delivering sterling customer support for our clients. So we know great customer service when we see it. There’s a lot of press about companies that have CS fails, but we thought it would be …
The Super Bowl and Real-Time Social Media Dominance
It’s here. In a few days, titans of football will come clashing down the field in the SUPER BOWL, hosted by our long-time friends and client, the National Football League. Four quarters, 100 yards, and a world championship is at …
Customer Support is a Year-Round Thing
Goodbye, January. The month where we can take a breather and reflect on the amount of butter we used for baking, dishes we washed after parties, and plastic containers we transported from house to house for Cookie Exchanges. This past …
Mod of the Month – January 2016
January has come and almost gone, and we are so happy to bring to you our FIRST Mod of the Month for 2016! Ladies and gentlemen, please meet the hard-working, well-respected, Larissa H! Larissa has been with us since May …
The 5 Habits of Effective Community Managers
Expert relationship managers. Savvy digital minds who are up on the latest tools and trends. Brand ambassadors. Corporate advocates who can stir up interest in the latest initiatives. Sounds like a great group of people, folks you’d want on your …
The 5 Best Sites for Discovering Cool New Music
Ah, the internet! Great galumphing bastion of memes and more. While we here at ModSquad utilize the internet every day to get things done for our awesome clients, I also spend a lot of my free time in search of …
How to Get a Job in the Game Industry, Tales from PAX South
I’ll be at PAX South this month, and hope to see some of you there! At the show, I’ll be moderating a panel that I’ve run for a number of shows, focusing on how to get into, and move up in, the game …
What Taraji P. Henson’s Golden Globes Acceptance Speech Can Teach Brands
I’m a creature of pop culture habit, especially when it comes to award shows. I thoroughly enjoy the cross section between entertainment, movies, and fans. Every award season, I wait to see if any of the nominees and winners will take …
Our First Project Manager of the Quarter in 2016!
It’s a new year, and a new chance to celebrate some of our hardworking, talented mods on staff. We’re so proud to share with your our newest Project Manager of the Quarter, Mr. Matt Ramsey of Gainesville, Florida! Matt has …