What To See and Do In My Town: Account Manager Edition
Last week, ModSquad’s Project Managers chimed in with their contributions to our ongoing series on what to see and do in our towns. This week, our Account Managers have their say. They’re sharing the inside scoop on what visitors typically …
Poor Customer Service Leads to Missed Revenue
As you may know, ModSquad — a provider of outsourced customer support to premier brands — got its start providing digital engagement services within the virtual world of Second Life. In the nine ensuing years, we’ve worked with most of …
What To See and Do In My Town: Project Manager Edition
Who says Mods have all the fun? After enjoying our recent posts in which our Mods gave us the lowdown about their home towns, our Project Managers wanted in on the action! Now it’s their turn to offer up the …
Mod of the Month – May 2016
While we’re sad to see yet another month go by, we’re thrilled to take this last day of May to share with you our latest and greatest Mod of the Month: May 2016! This month’s honors go to none other than …
From the Mods: What To See and Do In My Town (U.S. Edition, Part 2)
We’re back with another installment of ModSquad’s guide to our individual home towns! You’ve already heard from Mods in the United States and around the world. We’re back in the USA, asking Mods across the country to weigh in on …
Kickstarting a Masters in Minecraft
When we were scouting potential sites for our European Operations Centre (Dublin, Belfast, Galway, Berlin), we met a lovely gentleman by the name of Mark Naguraski. Mark was one of our hosts in Derry via Invest Northern Ireland. He was …
Why Summertime is a Good Time to Prep for Holiday Sales
Just like that, May is nearly over. I don’t know about you, but I’m still in pre-summer shock. Where in the world did the last five months go? As quickly as the first part of the year went by, so …
From the Mods: What To See and Do In My Town (International Edition)
We recently asked our Mods to introduce us to their home towns, and presented a great roundup of responses from colleagues across the United States. Now we’re focusing our attention on our global network of Mods, who live and work …
Infographic: How Customer Service Affects Business
Consumers are no longer making purchasing decisions in a bubble. They don’t have to rely on word of mouth and, if they’re lucky, a review in Consumer Reports. With all of us plugged in, Borg-like, to the Internet — particularly social media …