8 Tips for Outsourcing Seasonal Social and Moderation Support
Last month, we shared the importance of early planning for seasonal customer support. By now, those of you in retail probably have your support staff and plans in place to handle the expected surge in customer inquiries. But not so …
Creatives Among Us — How We Spend Our Spare Time
When our Mods aren’t hard at work monitoring social media and forum activity, assisting customers, and keeping communities healthy and safe, they partake in an array of hobbies and activities. The flexibility of working from home on a self-managed schedule …
YouTube Isn’t Over – The Delicate Art of Moderating Communities
The dust has mostly settled since the massive #YouTubeIsOverParty that lit up across social media earlier this month. The hashtag and surrounding uproar made news after YouTube increased its transparency with content creators around the demonetization of their videos. That …
The Parents of ModSquad on Going Back to School
It’s the week after Labor Day, and folks in the United States know what that means: the kids are back at school! If you’re a parent in North America, sometime over the past couple weeks, you let out a major …
ModSquad CEO to Speak About the Future of Work at Crowdsourcing Week
On September 10, crowdsourcing thought leaders will meet for the one-day CSW Summit Bangalore in India. Among the innovators attending the Summit is our very own ModSquad Founder and CEO, Amy Pritchard. Amy will be speaking on “The Future of …
Mod of the Month – August 2016
The end of August marks many things: summer vacation is over, school is back in session, and around the world, preparations are ramping up around upcoming holidays and celebrations. For us, the end of August means celebrating our latest Mod …
What’s your Instachat Story?
Social media has always been about storytelling. Whether it’s your best friend posting about her vacation in Italy or a local restaurant sharing a throwback photo of its opening day, social media continues to be the perfect place for individuals …
Yelp Reviews Continue to Dominate Search – Why Don’t Business Owners Listen?
Ah, Yelp. The love it/hate it relationship with this site continues to be top of mind for many business owners. I type this as I sit in my childhood dining room. My family and I are visiting my parents in …
Seasonal Shopping Starts Early, But Support Planning Starts Earlier
For the world’s retailers and e-tailers, it’s crunch time. Holiday sales are being planned and tweaked, new product rollouts timed to the upcoming shopping frenzy, and staffs prepped for the onslaught that in years past traditionally kicked off in late …