Mod of the Month – April 2017
They say April showers bring May flowers, and before we close out the month, we have one more April shower — this one, a shower of praise for our newest Mod of the Month. It is with much excitement that …
Chatbots and the Future of Customer Support
Long-in-development artificial intelligence (AI) technology has been making a splash in the latest generation of chatbots, those computer programs with which you may have interacted in somewhat stilted online customer support conversations. These new offerings, however, boast a new sophistication …
Nuggets of Social Media Know-How from Wendy’s
Wendy’s has been crushing it on social media lately. They’ve developed a well-deserved reputation as one of the sharpest, most on-target Twitter brands, and for good reason. Their sassy persona is a wonderful display of bold wit that’s largely lacking …
The Power of Digital Communities
Is there really an audience that would watch a live stream of a random intersection in Wyoming? Yes, and in fact, many of the same people would tune in to watch a live feed of a large puddle in Newcastle …
Communicating to Different Generations
“At this point each civilization has its own form of writing which none of the others can understand. But the Phoenicians, who trade with all of them, have a solution. They create a simple common alphabet adaptable to most languages. …
Project Manager of the Quarter – April 2017
It’s time once again to highlight a member of our ModSquad project management team — someone who stands out not only because of his success managing his own projects, but for his dedication to helping others do the same. Congratulations …
6 Reasons Why Every Brand Needs A Social Listening Strategy
How do many of the top brands on social media maintain their positive reputations? They’ve mastered the art of social listening. Through social listening, a brand or organization is able to get a more holistic picture of how they’re being …
Fun Facts About Our Mods
Within our network of 10,000+ Mods around the world, it should come as no surprise that we have some unique stories to tell. As if covering 70+ countries and 50+ languages and dialects wasn’t diverse enough, we all come from …
Mod of the Month – March 2017
It’s that time again! Our March Mod of the Month has magnificently mastered moderation, as well as less alliterative tasks of customer support and fraud prevention. Applauded by her colleagues for her can-do attitude and cheerful personality, the March 2017 …