The 6 Golden Rules of Outsourcing the Care of Your Players
As I prepare to meet with clients, partners, and new friends at this year’s Gamescom in Cologne, I’m reminded of conversations I’ve had at similar shows, where I’ve extolled the virtues of ModSquad’s services. Yes, it’s my job to do …
Mod of the Month – July 2017
Raise your hand if your summer feels like it has flown by. You can’t see it, but we’re raising our hands, too. But that’s not a bad thing. After all, another month gone by means another opportunity to celebrate one …
ModSquad Celebrates Its 2nd Anniversary in the U.K.
We’re blowing out the candles and raising a pint to commemorate the second anniversary of ModSquad’s European Operations Centre in Londonderry, Northern Ireland. It’s a doubly festive time, as this milestone comes quick on the heels of our 100th hire …
Why Many Customer Support Teams Have Their Heads in the Cloud
From chatbot integration to supporting virtual communities, ModSquad has remained on the leading edge of the latest customer service technologies in an ongoing effort to maintain the same level of high-scoring, efficient support our clients expect. To that end, we’ve …
Project Manager of the Quarter – July 2017
For four years now, Katie Carson has been an invaluable member of the ModSquad team. She started in 2013 as a moderation lead, moving up to assistant project manager in April 2014, and then to project manager in 2016. Today, …
Client Spotlight: Kickstarter
This month, our Client Spotlight shines on Kickstarter, the leading crowdfunding platform that has opened up new revenue streams for countless artists, developers, and entrepreneurs all over the world. We recently caught up with Katherine Pan, the organization’s director of …
Mods Around the World: Enas Bakr
This month’s installment of our summer-long journey visiting our Mods around the world takes us to the Arab Republic of Egypt. The transcontinental country serves as the bridge between Africa and Asia, joining both continents via the Sinai Peninsula. With …
If Peak Staffing Gives You the Chills, Here’s a Hot Solution
It’s the nightmare of every support-team manager. That time of year when extra support is necessary to meet the tidal wave of demand that accompanies holiday sales, anniversary promotions, or big new releases. Those harried HR folks have to advertise …
Social Safety Reminders for Those of Us Who Should Know Better
In the wake of our recent kids’ digital safety overview and collection of tips, we felt it time to share a few safety tips that may help even the most digitally engaged of us. After a glimpse into our own …