Project Manager of the Quarter – October 2017
It’s hard to believe it’s already been three months since we last highlighted one of our fantastic project managers. But here we are, and we couldn’t be more excited to introduce our October 2017 Project Manager of the Quarter, Danielle …
Is Your Customer Support Team Getting the Message?
Email, phone, live chat, and social media may not be enough anymore when it comes to customer service. As messaging apps surpass social networking apps in total monthly active users, brands need to consider the value of providing prompt, high …
Happy Fiscal New Year
While traditional New Year’s Eve isn’t until December 31, those of us in business operations at ModSquad are busy ringing in the new fiscal year that started on October 1. Happy Fiscal New Year! To mark the occasion, let’s account …
Mod of the Month – September 2017
Wherever you live, the seasons are changing, but there’s one thing that remains constant year-round, and that’s our appreciation of our Mods. We are pleased to announce the September 2017 Mod of the Month, Shane B! Shane joined ModSquad in …
Tech, Trends, and Talks – Our Time at Austin Game Conference 2017
We at ModSquad had the pleasure of participating in the second year of the “new” Austin Game Conference. Even before attending SXSW and opening our operations center there earlier this year, Austin, Texas has always had a place in our …
Five Quick Tips for Planning Seasonal Customer Support
If you’re just getting around to planning for the holidays, it’s crunch time. Merchants around the globe, of both the brick and click varieties, are hard at work forecasting, planning, and shoring up processes for the rush that starts in …
Know Your Meme – When Brands Try Hard to be Cool
Back in school, there was a noticeable difference between cool kids and kids trying too hard to be the cool kids. The same distinction holds true for brands and marketing. Consider this: By 2020, Generation Z – those born after …
Director Profile: Beth Ryan
Welcome to the latest installment of our Director Profile series, in which we speak with some of the great director-level staff members here at ModSquad. This time we’re speaking with Beth Ryan, our Director, Revenue Operations. Beth joined the team …
Celebrating 10 Years of ModSquad
Over the past month, ModSquad has been celebrating an extra special event: our 10-year anniversary! With 10,000+ Mods spread around the world, our Modiversary celebrations took many forms so everyone could be a part of the fun, both in the …