The Great Burger War of 2017
Back in the 1980s, fast-food titans McDonald’s, Burger King, and Wendy’s battled it out with TV ads vying for the affection of fans of quick-n-easy dining. Today, it’s the tech giants — Google, Apple, and Microsoft — who are embroiled …
ModSquad’s Extra Life Marathon: A Weekend to Remember
This past weekend, on November 4-5, ModSquad stood together and made a difference. Extra Life is a marathon video-gaming session in which enthusiasts from around the world join forces to play games and raise some charitable funds in the process. …
ModSquad Plays Games for Good During the Extra Life Marathon
We love supporting great causes, and Extra Life is an event especially close to our hearts. Each year around this time, we join together for this worldwide 24-hour video game marathon that raises money to help sick and injured children. …
ModSquad Takes Manhattan at Zendesk’s Relate Live
ModSquad team members from across the United States and Europe converged to exhibit at last week’s Relate Live event in New York City. Held by Zendesk, the conference is a gathering of more than 1,000 customer service professionals. We were …
Mod of the Month – October 2017
Something’s brewing… In fact, it’s here now! The friendly spirits of the ModSquad team have prepared their ghostly surprise, and he’s Mod-nificent; we are excited to congratulate Daniel P. as October 2017’s Mod of the Month! Daniel’s journey with ModSquad …
Learning Life Skills Through Customer Service
At some point in our lives, most of us have worked some sort of customer service job, be it retail, call center, tech support, or otherwise. What we may not have realized at the time is that those jobs were …
Get to Know Your Customers Every Day
Did you know that the third Thursday of every quarter is “Get to Know Your Customers Day”? It’s a day for companies of all sizes to show greater appreciation for their customers and find ways to serve them better. This …
Visions of Retail’s Future from Shoptalk Europe
I’ve just returned from the inaugural Shoptalk Europe conference in Copenhagen, where retailers, brand representatives, and vendors rubbed shoulders and compared notes on what they believe the future holds for the retail and e-tail industries. Over the course of the …
Think Outside the [Toy] Box
Digital Kids Media has been producing events focused on kids, youth, games, technology, and interactive media for more than a decade. It recently hosted the annual Digital Kids Summit in Austin, Texas, where a global community of industry veterans and …