Social Strategy: Cross-Posting vs. Cross-Sharing
“To cross-post on social media, or not to cross-post. That is the question.” — Hamlet, maybe When you have a message you want to get out, it’s tempting to post the same exact thing in as many places as possible, …
Our Take: ModSquad’s 2018 Digital Predictions
In what’s become an annual tradition here at ModSquad, our savvy team of fearless forecasters gathered together to predict the potential major digital trends of 2018. We recently assessed our prognostications from last year, and our crystal ball-gazing was pretty …
Project Manager of the Quarter – January 2018
It’s a New Year, and if you’re still thinking about resolutions, here’s one to consider: Be like Heather. Heather Banks is our first Project Manager of the Quarter for 2018, and with good reason. In the over four years she’s …
Customer Service Trends to Watch for in 2018
With each passing year, the customer is better informed and further armed with tools that aid in the decision making process; it’s a development that would have been nearly unimaginable a few decades ago. With all of that knowledge and …
Mod of the Month – December 2017
As if this season wasn’t already merry and bright, we have one more celebration to add to the list. It’s time once again to announce our Mod of the Month and recognize them for the outstanding work they do. Please …
It’s Our Most Wonderful Mods of the Year
Of our 10,000+ Mods around the world, there are many who have stood out over the past year. In fact, we’ve featured a dozen of them as our Mods of the Month. To add to a season already full of …
Superlatives from ModSquad’s 10th Anniversary Bash
As we look back over 2017, celebrating ModSquad’s 10th anniversary was certainly a highlight of the year for the team. In September members of the ModSquad family joined together to celebrate our tenth anniversary in a fantastic virtual bash in …
ModSquad’s 2017 Digital Predictions — How’d We Do?
As we close the books on 2017, let’s take a moment to reflect on what’s transpired over the last 12 months. Last January, we revealed our bold predictions for the digital space in the coming year. It’s time to revisit …
Community Management: Plan for What You Can Predict and What You Can’t
The biggest mistake any community manager can make is assuming nothing bad will ever happen. The reality is that issues large and small will crop up throughout the life of a community; it’s up to the community manager to have …