5 Tips to Maximize your Customer Support Knowledge Base
If your brand is committed to happy customers, you’ve probably worked hard to have the most helpful, personable, knowledgeable support team you possibly can. But the reality is, sometimes people prefer to find the answers themselves. Therein lies the important …
Let The Olympic Games Begin – Who, What, Where?
On February 9, 2018, the world will turn its eyes to PyeongChang, South Korea where athletes from 92 nations will gather to compete in seven sports across 15 disciplines for 102 medals. Cue the Winter Olympics. For the first time, …
The Traits of Top Online Moderators
When you’re enlisting the help of an online moderator, you’re looking for someone to protect and enhance your brand. You want to keep audience sentiment positive and protect customers interacting online with your brand. Of course, you want them engaged …
How Recent Social Media Updates May Impact Your Brand
Earlier this week, social media managers around the world exclaimed a collective “hallelujah!” as Instagram rolled out its latest API updates. With Instagram’s latest update, automatic publishing from third party tool sets – something social media managers have requested for …
Mod of the Month – January 2018
2018 is off to a roaring start, and if January is any indication, this year is going to be an exciting one. So let’s keep the excitement going with one of our favorite traditions: celebrating our Mod of the Month! …
You’re the Perfect Candidate for a Digital Cleanse. Yes, You.
It’s January, and there are messages abound about taking time to reset different aspects of your life. We’d also like to suggest a digital cleanse. We know, it sounds funny coming from us. After all, our Mods are engaging millions …
3, 2, 1… Action! Get Started with Live Video
Social media platforms are providing more ways to share in-the-moment content, including live video. While there’s more involved in live video than your standard social media content, it’s a great tool to engage your brand’s audience. Wondering how you can …
PAX South 2018: Perspectives from the Panel
For the past several years, I’ve been lucky enough to attend PAX South in San Antonio. Being a native of the city, it’s always fun to go back to the old stomping grounds, so to speak. But more importantly, this …
Your Family’s Smart Life
It’s 2018, and if you’ve had a moment to look at the news, conversations around smart tech seem to have reached a new level of friction. Here are some brief highlights: Smart homes are generally good Smart toys are potentially …