People of ModSquad – January 2023
It takes someone special to do the books here at ModSquad. Everyone is serious about finance, which is why our latest People of ModSquad pick makes sure that all her t’s are crossed and i’s dotted. Meet Allison P,. our …
2023 and Who We Want To Be!
Here’s to a Happy New Year! What a year 2022 has been. In a previous blog, we celebrated our Fiscal New Year and recapped all the ways in which ModSquad has grown and continues to exceed expectations. As much as …
Mod of the Month – December 2022
This December, we are ditching the coats and cold weather for a warm oasis! Our latest Mod of the Month takes us, digitally speaking, to sunny Brazil. There we meet with Lisia H., a customer service agent with a ton …
Around the World with Cheer: The 2022 ModSquad Holiday Spectacular
The holidays are a time for celebration, and here at ModSquad we have a lot to celebrate! Our teams bring talent and cheer from around the world. We’ve checked our lists twice and picked 23 Mods who have helped make …
ModSquad’s Bestofus Festivus 2022
This is our sixth year of celebrating Festivus at ModSquad. All month long, we have been recognizing those who help make ModSquad a great place to be. Today, let’s ring the bells and gather around the Festivus pole to honor …
CASE STUDY: VSCO Delivers Picture-Perfect CX With Help From ModSquad
For those unfamiliar with VSCO, it’s a photo and video editing app combined with a social network. It’s surrounded by a vibrant and engaged community of 25 million creators. It’s pretty cool. For VSCO, ensuring great experiences means delivering top …
3 Turns, 2 Hearts, 1 Dream: ModSquad Giddy-Ups for Extra Life
Who said Extra Life is only for gamers? Not us! We’ve long been supporting our passion, Extra Life. And we have encouraged our Mods to take it beyond a 25-hour gaming marathon. “Do anything you are passionate about” is something …
Project Manager of the Quarter – December 2022
Tauna R. is a fan through and through. A fan of football and sports primarily, she brings her passion for the game to work. One part coach, one part cheerleader, and 100% Project Manager (PM), she blends experience with a …
Mod of the Month – November 2022
Our Mods of the Month are the best of the best, and this month is no exception! Our latest inductee is a true CX pro who puts customers first on every ticket. Today we head to Argentina to meet Ezequiel …