Mod of the Month – July 2019
As we step into the second half of 2019, we’re featuring someone who’s a perfect addition to our growing list of talented Mods here at ModSquad. Please join us in congratulating Sara R., our Mod of the Month for July …
Meet Your Customers On Their Terms: The Importance of Omnichannel Support
As technology has become more advanced in recent years, companies dramatically changed the way they’re handling customer support. Not so long ago, the only way for customers to reach a company was through phone or fax. Today, efficient companies also …
People of ModSquad — July 2019
We’re excited to introduce you to our new series, The People of ModSquad, in celebration of the incredible individuals who make our business world go ’round! We wouldn’t be who we are without the amazing folks who work with passion …
3 Ways To Improve Your Sales Via Social Media
Social media and digital sales go together like PB&J. They complement each other, and they drive great product awareness. In one fell swoop, you can establish a real connection with your audience and showcase your products in a more meaningful …
Project Manager of the Quarter — July 2019
We are always thrilled to introduce you to our managers, who are the hardworking, supportive, professional backbone of our company. This quarter we have the absolute pleasure to introduce you to a veritable force here at ModSquad — a Project …
ModSquad Celebrates the Women’s World Cup
ModSquad has World Cup fever! Continuing the fun we had last year, we joined in the excitement of the recent Women’s World Cup games with a tournament of our own. People from our Operations Centers in Sacramento, California; Austin, Texas; …
Update (and Upgrade) Your Brand’s Social Media Accounts
If there’s one thing we know for certain, it’s that social media isn’t stagnant. It ebbs and flows, changes year after year, and what was once all the rage can become obsolete in a matter of months. Truth bomb: That …
The Grill Masters of ModSquad
Summer is here, and there’s nothing like the smell of good food on the grill. Grilling is synonymous with the lazy days of summer. It brings friends and family together and, when done right, can make for an amazing meal. …
Improving Customer Experience Through Agent Efficiency
It’s impossible to talk about brand without talking about the customer experience. Maintaining your customers’ satisfaction with — and loyalty to — your brand requires your entire organization to focus on that end user. But it’s your customer support agents …