Mod of the Month — July 2020
Our July Mod of the Month is an artist with a great sense of compassion for others. His colleagues rave about his commitment to those he works with. He takes the time to understand the cause of an issue and …
Case Study: Wooga Levels Up to ModSquad’s Premium Player Support
INTERNATIONAL VIDEO GAME DEVELOPER GROWS PLAYER BASE WITH HELP FROM MOD ENGAGEMENT Video game developer Wooga found success with several breakthrough titles like Pearl’s Peril and June’s Journey. This success grew their global audience, but they needed more resources to …
Favorite Recipes from the ModSquad Kitchen
It’s always a great day when we get to indulge in some culinary treats. In that spirit, we asked our ModSquad colleagues to share their favorite dishes. With everything from a healthy vegan breakfast to an indulgent dessert pizza, we’ve …
People of ModSquad — July 2020
Every quarter we highlight the talents of someone at ModSquad whose work and spirit sets them apart, someone who we think warrants our readership’s attention. We’ve got just the person for you to meet this time around. Say hello to …
Your Company’s Customer Support Needs Have Skyrocketed. Now What?
Your busy season may be summertime, back-to-school, or the year-end holidays. Whether you’re diligently prepping (or scrambling last minute) to bring in seasonal support, you know the importance of bringing on capable short-term support staff. Besides seasonality, there are many …
Account Manager Spotlight — Jay Averill
Being a ModSquad Account Manager takes a unique set of skills. Just ask Jay Averill, the subject of our latest Spotlight article. In his role as AM, Jay works to ensure that ModSquad delivers the customer experience clients are looking …
Building Brand Trust with Community and Social Support
Online customer reviews have become incredibly powerful in recent years. User-generated reviews and star ratings can sway new customers to purchase a product or avoid a brand completely. Building trust within a brand’s customer base is vital to success, and …
Life Imitates Art — A ModSquad Creativity Contest
We were in awe of the creativity on display by everyday folks who contributed to what’s become known as the Getty Museum Challenge. In a fun, viral event that was actually inspired by a challenge put out by the Rijksmuseum …
Celebrating Five Years of ModSquad’s European Operations Center
Five years — how time flies! It seems like just yesterday that we announced the opening of our European Operations Center in Derry-Londonderry, Northern Ireland. Now here we are looking back at all of the new ModSquad faces we’ve met …