Mod Recommendations for Movie Night and Game Night
If ever there was a group of people with their fingers on the pulse of pop culture, it’s the Mods. It’s no wonder they so adeptly manage the many entertainment clients we serve, from video game developers to film and …
How to Find the Right Balance with Ecommerce Support Automation
Around the world, an ever growing number of people have moved much of their shopping online. After a series of stay-at-home scenarios and quarantines, the already healthy ecommerce sector found itself growing at an exponential rate. Good news for those …
Mods Reveal Their Artistic Flair
In past articles we’ve explored the many talents and hobbies of our Mods. With each article, it becomes more apparent that there’s no shortage of incredibly talented individuals here at ModSquad. From artists and musicians to sculptors and authors, our …
How to Cultivate Your Brand’s Social Media Personality
Successful social media requires creating a great experience. Crafting a brand personality consistently across social media channels can often be the determining factor in securing customer loyalty. While customers expect your brand to self-promote, they also want acknowledgement and to …
Mod of the Month — February 2021
Here at ModSquad we love singing the praises of our best and brightest. And we have quite the song to sing today about our latest Mod of the Month! She’s passionate. She cares about Mod culture. She’s an inspiring presence …
ModSquad Wins Fourth Stevie Award for Customer Support Excellence
The Stevie Awards judges like us! They really like us! If the awards ceremony for the esteemed Stevie Awards wasn’t remote this year, we’d have hopefully come up with something more eloquent than that upon accepting our latest award, which …
Games as a Service: An Evolutionary Tale
If you enjoy downloading updates to your favorite game and appreciate how your gameplay continues to evolve over time, you’re probably a fan of “Games as a Service,” or GaaS. This distribution model has rocked the gaming industry, changing the …
5 Ways to Engage Customers Through Support and Community
Modern consumers are a savvy bunch. They have all the tools at their fingertips to research products, prices, and providers. After hours — sometimes months — of research, they’ll finally make a purchase based not only on price but also …
A Thousand Heart Emojis: Things the ModSquad Community Loves
Over the last few years, we’ve asked our Mods a simple question: What do you love? Time and again, they’ve shown just how much passion they have to share. This year is no exception, as they fill our hearts with …