Project Manager of the Quarter — August 2021
For Brett Jacob, our latest Project Manager of the Quarter, things have been heating up. As we speak, the Sacramento, California resident has been enduring a triple-digit summer heatwave without an air conditioner to cool him off. But that hasn’t …
Bon Voyage, Mod Style!
After a long year and a half, parts of the world are finally starting to open up, making travel an option for many people. Here at ModSquad, we’re an intrepid group of explorers, always ready to check out new cities …
How to Use Email to Improve Customer Experience
As customer expectations rise, support teams need to deliver a reliable, quality experience across every channel — and that includes email. A key part of your effort must include integrating email support into your larger strategy. Email brings in a …
How to Use Data to Meet Incoming Customer Demand
In today’s fast-paced and technology-driven world, when customers need assistance or an answer to their question, they expect nearly immediate customer support. Providing this level of service may require additional effort on your company’s part (whether you offer support in-house …
Facebook Groups and Pages: Which Is Better for Engagement?
You have a great product or service. You need to get the word out and start creating buzz around your brand, but since social media changes at such a rapid pace, you’re unsure of where to start. Every social platform …
ModSquad Celebrates the Tokyo 2020 Olympics
After a one-year postponement due to the COVID-19 pandemic, the wait is over. The Olympic Games are finally underway and for the second time in its history, the games will take place in Tokyo, Japan, with select events (cycling, marathons, …
Mod of the Month — July 2021
If there’s one thing that we’re sure of, it’s that there’s no shortage of variety here at ModSquad. Over just the last year alone, we’ve had the opportunity to introduce exceptional Mods who had been working with us for just …
Industry Best Practices for Text-Based Support, Part II
Companies known for their fantastic tech support are typically on the forefront of technology. They understand that embracing new tech and leaning into their customers’ adoption of those advancements will only further endear them to their most loyal patrons. To …
Industry Best Practices for Text-Based Support
Behold the simple text message. It’s ubiquitous in our everyday lives, a vital connector between us, our friends and families, and (more and more) the companies we do business with. Customer support via SMS (which stands for Short Message Service, …