ModSquad’s 2021 Bestofus Festivus
This is our fifth year of celebrating Festivus at ModSquad. Unlike the founders of this holiday, we celebrate Triumphs of ModSquad Spirit rather than Feats of Strength. The Bestofus Festivus award is for the person who, throughout the year, has …
Client Spotlight: Kalderos
ModSquad’s CX opens new doors for healthcare software company Kalderos. Drug discounts in the U.S. healthcare system have proven problematic. Manufacturers, providers, and payers all face compliance challenges. Issues include incorrect payments and insufficient record-keeping. Kalderos’ platform is poised to …
Our Take: ModSquad’s 2022 Digital Predictions
At the end of each year, we pull together our predictions for the digital landscape in the year ahead. We don’t actually have a crystal ball. Instead, we’ve got a team of CX experts with their fingers on the pulse …
How to Engage Customers on Social Media
Engaging your audience on social media is no easy task. It requires the right strategy, a deep understanding of your followers, and crafting interesting content that aligns with your company’s desired experience. When done well, it’s one of the best …
Make Money Personal Through Customer Service
Remember when banking used to be relational? If a customer needed to deposit or withdraw money from their account, they went to their local banking branch and made a face-to-face transaction with a teller. Banking customers often knew their tellers …
Use Positivity to Channel Your Inner Bob Ross
American artist Bob Ross is so beloved that his TV show The Joy of Painting is still watched 26 years after his death, on YouTube, Netflix, and on public television. His enduring popularity is in no small part due to …
Mobile Growth Slows, Longer Shopping Dates: Black Friday/Cyber Monday Wrap-Up
The 2021 holiday season is here, but many shoppers are still skittish about crowded in-store shopping. Some expected online shopping to dominate this Black Friday. Others believed people would hit the malls to select gifts in person, given news of …
Mod of the Month — November 2021
It takes serious talent and passion to consistently go above and beyond in the customer service field. It’s hard work that requires a unique skill set. Our latest Mod of the Month has those traits in addition to a drive …
Season of Giving Thanks: What the Mods Are Grateful For
’Tis the season for kindness, thanks, and appreciation. We did a little “call out for kudos,” and we asked the Mods to tell us who and what they’re grateful for. Many of the stories the Mod community submitted express gratitude …