How to Reinvigorate a Stagnant Community
Let’s have a real chat about your community, and when you should start to be concerned and check your community’s pulse. From a high level, there are three types of communities: Active, vibrant communities that benefit from ongoing strategic support …
Mod of the Month – April 2022
Spring is well underway in the northern hemisphere, and our April Mod of the Month is certainly a breath of fresh air! With a knack for customer support and an understanding for what customers need, it’s easy to see why …
Earth Day: Investing in Our Planet
Here at ModSquad, we have a global workforce, yet we all live in the same place – on planet Earth. In celebration of Earth Day, we set out to discover what some Mods are doing to invest in our home …
Talking Games in Beantown: ModSquad Takes the Floor at PAX East
ModSquad’s heading to PAX East in Boston, from April 21 to 24. What is it about PAX that drives so much excitement for gamers? We pulled in our CXO Rich Weil, who’ll be moderating a few panels at the conference, …
Make a Great First Impression with Customers
“You never get a second chance to make a first impression.” While the author of this quote is in question (it’s variously attributed to Oscar Wilde, Will Rogers, and some lost-to-history Madison Avenue copywriter), the powerful message still rings true. …
Responding to Customers with Positivity
A colleague shared an experience from their days in retail customer service: A computer-repair company had a customer whose hard drive crashed and caused them to lose everything. The customer was understandably upset and took out his anger on the …
People of ModSquad – April 2022
Tweet, tweet! Ever wonder who’s behind ModSquad’s social handles? Well, meet one of the fun folks driving our social content, Community Manager and Digital Strategist Chelse Hensley. Chelse was born and raised in the country roads of West Virginia, but …
The Key Elements to Improving Your Customer Service
Most customer centric organizations try to differentiate themselves from their competitors by offering great customer service. It’s a smart tactic, because good support leads to increased customer satisfaction and, consequently, improved retention rates. But sometimes improving your CS offerings is …
Mod of the Month — March 2022
There’s no denying that our Mods know how to keep people cheering for more. This March, we’re highlighting a Mod who delights our clients and their customers with her friendly support interactions. Without further ado, let’s introduce this month’s featured …