Fall 2015 Project Manager of the Quarter

Fall is here, and we’re happy to announce our newest Project Manager of the Quarter, Rob Simpson!

It started years ago, when our SVP of Global Operations, Rich Weil, was living a different iteration of himself (Rich Weil, version: NCSoft). He had met Rob Simpson during his time in Austin and thought highly of him and his abilities. A few years after Rich joined Metaverse Mod Squad, he reached out to Rob and invited him on board. And so, during August 2012, Metaverse Mod Squad’s destiny shone a bit brighter with the addition of Mr. Robert Simpson.

Rob has been involved in Customer Support for nearly 15 years now, ten of which he spent in the games industry prior to Metaverse. He has a Bachelor of Arts in Psychology, and a law degree from The University of Texas — which are both tremendous achievements, as well as amazing tools in his arsenal.

Throughout his time with us, Rob has managed nine different projects with Metaverse overall, and has been involved in the success of an additional six projects. He is currently the PM of three separate projects. He has been a part of multiple services, from ticket support and phone support to forum moderation, social media moderation, content moderation, and tutoring.

Rob is intelligent, thoughtful, and works hard to be flexible and work within the ebbs and flows of a clients’ needs. In Rob’s words:

We have a large variety of clients that may have very different needs over time. When they need a solution, it’s my job to make sure we can provide them the best solution available. This involves hiring the best Mods I can find and then making sure they have what they need to do the best job possible. This includes working with the clients to develop the best processes and tools, getting to know the Mods to understand their strengths and weaknesses, managing schedules to make sure we’re meeting the clients needs, and preparing ahead of time for out-of-the-ordinary situations. We have to be flexible to adjust to issues related to either the clients or the Mods. Building a strong team, with flexibility in mind, is the best thing I can personally do for any client.

Outside of work, Rob is a bona fide Texan, and proud of it. He loves reading, cooking, watching movies, playing computer games, and rooting for the Longhorns, Cowboys, Spurs, and Rangers (along with any team his kids play on).

We are a better company for having Rob Simpson on board, taking care of our clients, teams, and services. He’s completely dedicated to making Metaverse a great place now and in the future.

I have been managing teams for a long time now, and my goal has always been to help others succeed. One of my earliest managers told me that his goal was to always train his replacement, and that is something that I have believed in. If I can put a team together, help them to become experts in their jobs, and teach them to handle every detail without me, then I have succeeded. I am always proud to see people that have worked for me continue to advance and become leaders themselves. We need great people to drive success and innovation, and I will have done my part if I can get those people started down the right path.

Here is some fanfare, as shared by his colleagues:

Rob Simpson is a phenom. He’s come in and saved the day for me, and my clients, on some very complicated and occasionally sticky situations. He has a quiet confidence and leads the way with fact, determination, support, and hard work. I can’t tell you how grateful I am that he’s such a force on our team!
— Izzy Neis, Director of Strategy & Engagement

What a gift Rob Simpson is! You can throw anything at that guy and he never gets flustered. Additionally, he is super-reliable and if he doesn’t know something, he will do the research to find out the answer. The clients love him and I do, too!
— Theresa Galle, Account Manager

Rob Simpson does a seriously great job. He manages projects well, and is both strong and consistent in keeping us posted on updates and changes. Not to mention he always ensures that his clients’ success is top priority. He’s a fantastic project manager!
— Blagica Bottigliero, VP of Digital Media

Rob Simpson is reliable, tackles any task we throw at him without complaint, and does excellent work.
— Jason Ferguson, Director of Client Servicecs

Working with Rob has been a pleasure. He’s always interested in input from the team and works to make sure that everyone’s needs are accommodated. I work with him on a pretty big project, and he handles the scheduling needs of our mods with ease. Having Rob on a project means having peace of mind that everything is going to be taken care of efficiently and effectively.
— Gen Hagood, Project Manager / Assistant Project Manager

Rob is the coolest cat when it comes taking on seemingly impossible tasks. He knows how to structure, coordinate, and completely reconstruct if necessary. When the pressure is high, Rob is a great person to have at the wheel.
— Katie Carson, Community Manager

I’ve had the pleasure to work with Rob for some time now. Not only does he set a high leadership standard to follow, but he is also excellent at mentoring others so that they can reach their fullest potential. It has been an absolute joy to be on a team with him.
— Krystalle Voecks, Assistant Project Manager

Izzy Neis
Director of Strategy & Engagement

Jason Ferguson
Director of Client Services