ModSquad Named 2023 Customer Service Outsource Partner of the Year!

Great news! Business Intelligence Group announced its “Excellence in Customer Service” awards, and ModSquad is a 2023 Outsource Partner of the Year. 

This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service. 

It’s an honor to receive this award. 

Since 2007, our mission has been to deliver elevated outsourced customer experience (CX) services in a modern way. Our data-driven approach enables us to model our client’s support needs and provide them with highly optimized and precisely deployed services so they’re able to help customers as efficiently as possible. Afterall, what customers want more than anything is to get their problem solved quickly.  

But fast resolution times are only one part of the equation. Customers want to be valued and understood. That brings us to another thing that sets us apart from the competition: our team. As a remote-native company, ModSquad brings together the top 1% of experts from the largest possible talent pool: the world. They pick the projects they want to work on, so the team is composed of knowledgeable fans. It makes all the difference in the world when the person speaking to your customers is knows your product and is passionate about what you do.  

The result? Our “spend less, deliver more” approach means our clients enjoy top customer satisfaction scores while keeping costs low. 

Thanks to the judges and team at Business Intelligence Group. We really appreciate the recognition. 

And here’s a shout out to our Mods and partners – their talent and expertise is what makes us the outsourcing CX company we are today. 

But most of all, thank you to our clients for trusting us with your most valuable asset: your customers.  

If you’re looking for high-quality, cost effective, and award-winning CX services, give us a shout.