Mods Around the World: Enas Bakr

This month’s installment of our summer-long journey visiting our Mods around the world takes us to the Arab Republic of Egypt. The transcontinental country serves as the bridge between Africa and Asia, joining both continents via the Sinai Peninsula.

With a modern history dating back to approximately 10,000 B.C. (and an ancient history going back many more centuries), it’s known to travelers around the world as the home to the Great Sphinx, the pyramids of the Giza Necropolis (the oldest of the ancient wonders of the world), and the Valley of the Kings. Today, it’s the 14th most populous country in the world, with the majority of its peoples living near the banks of the Nile River in such cities as Cairo and Alexandria. Fun fact: If, like so many of our Mods, you’re a cat lover, thank Egypt. The animal was considered sacred in ancient times, and the tradition of keeping a cat as a house pet originated there.

In Alexandria, we caught up with Enas Bakr, a Mod who specializes in Arabic- and English-language customer support engagement for ModSquad. Enas relishes the opportunity to work from the comfort of her own home, where she’s kept on her toes by her joyous family.

What is it like in Alexandria?

Alexandria is amazing. It’s very crowded in summer, because we’re on the seashore, so people come from other cities to swim and enjoy the weather. It’s sunny most of the year, and the winter is not so bad. The temperature rarely drops to 9 or 10 degrees Celsius.

Tell us know a little about yourself.

My mom is Lebanese and my dad is Egyptian, so I’m a good mix. I’m 36 years old and married with two kids, Judy (13) and Ahmed (10). They can drive me crazy, but they and my husband mean the world to me. Being a mom and working from home, I don’t have a lot of “me” time. I like watching movies (dramas, thrillers, and comedies are my favorite) and listening to music. I’m also a good cook. I’m a cheesecake master and quite good at making my own pasta. And I love to travel. Italy and France (especially Paris) are on the top of my wish list.

What was your work background before coming to ModSquad?

I have about ten years’ experience working remote jobs. I haven’t worked from an office at all during this period. I started as a junior editor in a media monitoring agency. I used to translate between Arabic and English. Later, I worked as a media analyst at another agency, then as a moderator, and then in customer support.

What led you to ModSquad?

Google! I searched for vacancies and applied through the website.

What projects have your particularly enjoyed working on?

My favorite projects have involved beauty products, as I love cosmetics, perfumes, and everything related to beauty. For those projects, I’ve provided social customer support on Facebook, Twitter, and Instagram, in both English and Arabic.

What skills have you gained from your time at ModSquad?

Definitely customer support. I know how hard it is to deal with customers that are upset, and I’ve learned so much from the team here at ModSquad.