Mod of the Month – November 2022

Our Mods of the Month are the best of the best, and this month is no exception! Our latest inductee is a true CX pro who puts customers first on every ticket. Today we head to Argentina to meet Ezequiel J. 

Ezequiel began looking for a remote job a year and a half ago. He sought an opportunity to work flexible hours in a professional environment. ModSquad was a great match. Ezequiel shares, “ModSquad means a lot to me because I got the opportunity to work remotely, which also helped me personally.”

Before joining our Squad, he worked at a digital design agency, where his duties included email and chat customer service. Now he responds to support tickets for one of our premiere video game clients. He loves to help customers and make them feel cared for. “I always work to do my best to advocate for our customers while following our guidelines.” 

Since becoming a Mod, he has moved to a new city, is thinking about adopting a cat, and has really enjoyed the camaraderie of the people he works with. Ezequiel also took a moment to share a few of his favorite things with us:

• Favorite movie: Interstellar, no doubt.
• Favorite TV show: The Sopranos or Malcolm in the Middle, and for Anime/Manga, I would definitely say Space Brothers (Uchū Kyōdai).
• Favorite book: Harry Potter and the Goblet of Fire
• Favorite musical artist or group: For Solo Artist, Aurora Aksnes and for a Group, Muse.

As we rounded out our profile of this month’s featured Mod, we chatted with some of his colleagues to see what they had to say. 

“Ezequiel is super professional and is always looking for ways to improve his customer service skills. Not to mention that he is super dependable and has great attention to detail. He is always willing to go the extra mile not only for our customers, but for his teammates. He definitely takes pride in his job and it shows as he is on our 3 Top Performers list pretty much every week.” – Jose Y.

“He works incredibly hard and is quick to volunteer to take on more tasks while still delivering a stellar performance!” – Jessica H.

“Every task that this Mod completes is done above standard and always leads in quality. Ezequiel hits a homerun every time!” – Giles D.

“Since Ezequiel joined our team, it took him no time to become a top performer.” – Martin C.

“His KPIs exceeded the combined average of the team by almost 80% without a compromise in quality so the client’s customers are extremely happy. Plus he is great at creating a warm environment for the team.” – Marvin A.

“Ezequiel has been a model of high performance and has an incredible work ethic. The number of tickets he goes through in his shift is truly astounding. He is the most dependable Mod I recall ever working with. I can’t think of anyone more deserving of this honor.” – Rob S.

Let’s close with a round of applause for Ezequiel, our November Mod of the Month. Want to become part of our Squad? Join the Mods today!