Infographic: How Customer Service Affects Business

Consumers are no longer making purchasing decisions in a bubble. They don’t have to rely on word of mouth and, if they’re lucky, a review in Consumer Reports. With all of us plugged in, Borg-like, to the Internet — particularly social media — you’re never more than a few clicks away from finding out what people really think about a company or product.

Here at ModSquad, we’ve built our business over the past nine years on the idea that providing top-tier customer support is key to any professional entity’s success. Allow us to break down the facts as we illustrate our reasoning. (And who doesn’t love a good infographic?)