Infographic: The Call Center — Vital to Your Business

It’s not the idea of traditional phone-based customer support that’s old-fashioned. It’s the model by which most companies provide that service to their customers or third-party clients.

Recent research illustrates how today’s customer isn’t giving up the tried-and-true method of picking up a phone to contact a company. Whether they want to order a part, relay a comment, or complain, they want to do it by phone. But just because audience habits aren’t rapidly changing doesn’t mean the business model you employ to engage that audience should stagnate. ModSquad provides an essential part of your customer-engagement solution. Check out these numbers and see why it’s so important to have the right person on your end of the line.