Giving Thanks to the People Behind the Scenes
In the United States, we recently celebrated Thanksgiving, a time to pause and reflect upon those things — and in particular, the people — that make us grateful. We thought it the perfect opportunity to spread some gratitude around the ModSquad universe, and give thanks to the fantastic, talented professionals who work behind the scenes to help make ModSquad not just the leading player in on-demand digital engagement, but one of the truly great places to work. After all, we get to interact with these fine folks on a regular basis — how lucky are we?
Finance and Accounting
Here’s to ModSquad’s unsung heroes on the Finance and Accounting team. Outstanding team members Beth Ryan, Kevin O’Neill, Misty Hammett, and Renee Jackson each contribute greatly to keeping the Finance and Accounting department running like a Swiss watch. With their fine business acumen, they get things done quickly and accurately, making them valuable contributors to the business as a whole. Their passion for their work, combined with their excellent senses of humor, is vital to fostering a healthy team environment in the fast-paced world of ModSquad.
Beth Ryan, our Director of Sales Operations, manages all of the billings for ModSquad’s clients. She’s able to accurately process a large volume of invoices each month with Six Sigma quality. Beth crisply and clearly articulates via our system of standard SKUs, invoice memos, and invoice line notes the exact nature of the services we provide. She also leads our close process meetings and our collections efforts to ensure that invoices are paid in a timely manner. Beth is bright, articulate, a self-starter, a systems ace, fun to work with, and a very driven and capable professional.
Kevin O’Neill, our Senior Accounting Manager for Northern Ireland, is a chartered accountant and another star performer on the team. He handles all the accounting for our Londonderry, Northern Ireland subsidiary, from soup to nuts, including the payroll function for Derry. This directly contributes to our client project success, since happy employees makes for happy clients! One thing you can count on from the organized and capable self-starter is that his assignments will be completed in a manner that exceeds expectations and makes the impossible possible. Kevin is not only a talented professional, he is also a devoted father to his two young children and is a fun guy to hoist a pint with at Pedar O’Donnells (ModSquad’s unofficial UK headquarters in Derry).
Renee Jackson, ModSquad’s Senior Accountant, very capably leads the charge on many of our daily accounting tasks. She runs our state-of-the-art client-payment portal, which enables our clients to process their invoice payments with a few clicks of the mouse. With superior organization skills and dedication to accuracy, Renee takes ownership of her projects, as well as additional assignments and responsibilities. A devoted mother of three, Renee’s cheerful attitude makes her a joy to have on our team and a fun presence in our Sacramento office. Say hi next time you stop by.
Misty Hammett is our Senior Payroll Analyst out of Katy, Texas. Misty is in charge of all things payroll for ModSquad, ensuring that our expansive network of Mods get their payments processed accurately and timely. Misty’s solid customer support-oriented approach to her job ensures that our Mods and employees are taken care of in the most courteous manner possible. She brings that positive, “others first” attitude into her role every day, making her a star performer on team ModSquad. Misty never wavers when things get tough and there are hard deadlines to meet. She’s not just a tremendous asset to our team, she’s also a star performer for The Houston Choral Showcase. If you ever get a chance to see Misty sing, don’t pass it up — you won’t regret it.
People Operations
Who are unsung heroes in ModSquad’s People Operations group? Dawn McClendon, Amanda Hayworth, Susie South, Sandrine Connolly, and Raymond Cole — all familiar names to our employees and Mods; after all they’re the folks who help assemble our super team. With grace and fortitude, they handle the many pressing needs of our worldwide talent, from everyday requests to the biggest asks. They understand the needs of our company inside and out and bring a wealth of experience and talent to ModSquad.
Dwan McClendon, a vital member of the People Operations team for more than two years, started with ModSquad back in 2011. Dwan currently has the most seniority on the People Ops Admin team and plays a critical role in handling our employee-related onboarding responsibilities, as well as daily operations. She keeps us on track with our compliance and also helps with weekend coverage. Dwan is always willing to help with a smile, and we couldn’t do it without her.
Amanda Hayworth was a project manager who enjoyed the recruiting process and finding the right Mods for openings on her team. With that passion for her profession, she was the perfect person to join the People Operations team. Amanda dove into ModSquad’s onboarding and recruiting process and is quickly becoming an expert on the team. Always willing to go the extra mile to help out, Amanda is someone we’re glad to have at our side.
Susie South, a ModSquad veteran, brings her years of experience and company knowledge to People Operations, having worked in the department for nearly a year. She’s an expert in our internal HR tools, cheerfully greets all new potential Mods, and ensures that applications are processed correctly. Susie is working hard to develop the ModSquad Lounge into a thriving community; catch her there or on Skype — she’d love to hear your ideas! We’re glad Susie has brought more of the ModSquad essence to People Operations!
Sandrine Connolly was brought on soon after we opened our Operations Centre in Derry. Little did the bilingual (French and English) Sandrine know that People Operations would ask her to join our team and help grow the Northern Ireland-based office. Sandrine mothers our UK Mods and helps out when she’s in the Derry office. She’s a true team powerhouse, and we secretly enjoy listening to her lovely accent in our team meetings!
Raymond Cole, the newest HR-certified addition to the People Operations team, is our team lead, responsible for the daily operations of the group. Raymond is an instrumental element in the behind-the-scenes workings of ModSquad’s current expansion plans. We’re excited to have him on the team.