Director Profile: Beth Ryan

Welcome to the latest installment of our Director Profile series, in which we speak with some of the great director-level staff members here at ModSquad. This time we’re speaking with Beth Ryan, our Director, Revenue Operations.

Beth joined the team in September 2014 after well over a decade in the industry and has truly made her mark on the company. She’s proven herself to be an incredibly valuable resource to people from every facet of the organization, and we couldn’t be happier to have her on board. She’s a woman of many talents, but perhaps none more surprising than the ones she revealed in our interview.

What was your background before coming to ModSquad?

A world before ModSquad? Yes it existed, for many, many years! (Maybe too many, but you get the idea.) My early life experiences brought me such skills as drawing blood (I learned to do this as office manager of a medical clinic) and doing a pirouette on a horse. Okay, the horse did the pirouette. I just made sure I didn’t fall off.

Now, to more related work. I’ve worked in the SaaS world for many years, even back when SaaS was really just about selling hardware in big buildings called data centers. I did everything from making sure the staff had paperclips and pagers (remember, this is going back many, many years) to negotiating vendor and revenue contracts, wrangling sales, working with finance, and dealing with internal call centers. That’s right — call centers, those big rooms with lots of people looking at enough giant screens to make NASA jealous! I remember ordering a special glass for one of these centers; our clients could stand in front of it and – poof! — an impressive visual of lights, graphs, and people with headsets would magically appear.

What are your primary responsibilities here? What is an average day like for you?

What do I do each day? I always say that my boss is everyone at ModSquad. As the Director, Revenue Operations, I get the opportunity to work with finance, sales, account management, executives, and the lifeblood of ModSquad, our project managers. All this from the comfort of my orange chair.

If you asked Rich Weil (our SVP, Global Operations), he’d say I do nothing but create grief for him. But I primarily help the sales team with their systems and orders, the finance folks with revenue billings and collections, and the operations group with add-ons and whatever else they need.

What sets ModSquad apart, in your opinion?

As I thought about this, I went back to a question an interview candidate asked me: “Why should I work for ModSquad?” I thought it was a good question, and spouted on for ten minutes about the management, the people, the unlimited client pool, the flexibility, the ability to work in my jammies with my dogs… He finally cut me off and said, “Sold!”

What memorable or rewarding experience have you taken away from your time at ModSquad?

I thought I would share with you my craftwork, which of course I never finished for the company’s tenth anniversary. I really love this company. I love the culture, the people, the potential, the freedom, the innovation, and the message. I think what we do really does add value to the world, our clients, and the betterment of society. I am proud to work for this company.