Alumni Spotlight: Char Ferrara

In this Alumni Spotlight, we catch up with Char Ferrara, a former customer service lead who started with the company in 2011 and rose to the position of ModSquad Account Manager for many of our clients. We asked Char to share her recollections of joining ModSquad and working with various teams in a dizzying array of industries, and her key takeaways from her time with us. She has many fond memories of her ModSquad associates, and we can certainly say that the feeling is mutual.

What was your background prior to ModSquad?

I worked in customer support and technical support for close to ten years before I joined ModSquad. Initially, I did customer support for an anti-virus software company, then moved on to tech support for a kids’ online game. That’s where I met one of the vice presidents at ModSquad. Right before joining ModSquad, I worked in banking for seven years, doing both customer and technical support.

What brought you to ModSquad?

At the time, the company was looking for a project manager to come in for a new client. I’m very honored that they thought of me for this position and invited me to apply. I knew this would be a once-in-a-lifetime opportunity that I just could not pass up. Yes, I loved the idea of being able to work from home, but I also saw ModSquad as an opportunity to grow in my career in terms of experience, management, and leadership.

As you reflect back on your time spent at ModSquad, what are your thoughts?

There was never a dull moment and no two days were exactly the same. There was always something happening and I loved the challenge.

What did you learn from ModSquad?

It was very interesting working with so many clients in so many different industries — from robotics to gaming to e-commerce, sports, photography, music… the list goes on. I learned a great deal about how different businesses worked, what tools they used, and so forth.

Did the flexible scheduling help you out?

As a mother of two young boys, a flexible schedule is extremely important to me. After my first son was born, I dropped my hours from full time to part time at the bank where I worked so that I could spend more time with my son. I was hesitant to go back to working full time after I joined ModSquad, but the flexible schedule made it so much easier for me to balance my time between work and my home life.

How was it working with the other project managers?

Everybody at ModSquad is awesome. I truly miss working with everyone, from account managers to project managers, the management team, and the Mods. A lot of great people. A lot of great talent.

Why do you think the ModSquad strategy is optimal for both Mods and clients?

ModSquad is a great choice for someone who’s looking to supplement their income by working a handful of hours per week, or for someone who would like an opportunity to advance in their career. There are so many opportunities within ModSquad for those who want it and are willing to put in the work. For clients, ModSquad is extremely flexible and can work with just about any situation given to them. They really can do anything, and they will do it well.

Gina Miller
Director of People Operations