Customer Service Celebrations Embracing #ModsNotCubes
Why must Customer Service Week come to an end? Really, it should be every day…. Thank you, Customer Service mods and representatives around the world, for all that you do!! Our theme this year was #ModsNotCubes. We love the fact …
5 Essential Needs for Customer Support Teams
Customer service representatives can have a variety of responsibilities: CSRs are the first line of support for customers, CSRs must provide a positive, helpful experience, CSRs must be in-tune, if not experts, for the product and/or company, CSRs must be …
Celebrating The Power of Customer Service Staff
It’s national Customer Service Week! In celebration, we asked a few of our prime customer service folks a bit about the field, and what they love about it. What we received was a wonderful doctrine regarding Customer Service! Customer Support …
Metaverse Mod Squad Participates in Extra Life 24 Gaming Event
We’re going to be streaming 24 hours of gaming NON-STOP from our Sacramento office in support of this amazing event called Extra Life — it’s going to be crazy awesome! On October 25th to the 26th, starting at 8 am, tune in to …
#CARU2014: the CARU Annual Conference
It’s here again! Another conference season! Today, I am honored to be speaking at the CARU Annual Conference 2014 (#CARU2014, for those tracking on Twitter). This afternoon I will be sharing the stage with my long-time colleague in the online …
Interviewing: A Project Manager’s Perspective
The holiday season is quickly approaching and it’s time to ramp up for holiday eCommerce and customer support inquiries. On-boarding quality customer support teams is essential for success. The following are some tips for on-boarding talent: 1. Quality From the …
Understanding the Rise of the Digital Celebrity
PewDiePie. iJustine. Smosh. They sound like the fall line-up on Nickelodeon, or trendy smart phone apps, or even Anime characters. In reality, they’re a small sampling of the growing power and trend of digital celebrities, blossoming from the likes of YouTube, Vine, …
Building Community and Customer Relationships with Remote Customer Support
People wonder all the time why a business would want to outsource their work to a third-party company. Other than the most obvious answers of convenience, accessibility, and satisfaction, a factor that often goes unnoticed is the intrinsic advantage an …
Limiting Your Kid’s Screen Time is Ok
A recent New York Times article is piquing the interest of many parents – particularly those of us who work in the tech industry. The issue? Should we limit our children’s screen time? With the efficiencies we see with technology and how …