How Support Teams Can Retain Customers and Improve ROI
Want to create brand enthusiasts whose loyalty ultimately boosts your ROI? You’ve probably got the team in place to do just that: your customer support agents. Consumers are often heavily invested in their interests and the communities that grow around …
8 Simple Rules to Raise Your CSAT Score
What’s your reputation with customers? Are they happy with your product or service? Satisfied with the support they receive when they need to reach out to you? Is their overall takeaway with your brand a positive one? Most companies rate …
Mod of the Month — July 2022
At ModSquad, we’re digital pioneers. From day one, we’ve had big ideas on what it means to build online communities. We’ve found that the people who shine as Mods share our ideals, whether they’ve been here for 15 years or …
Yes, It’s Already Time to Plan for Seasonal Customer Support
We know that summer grilling is really on your mind. But are you ready for the holiday season? We’re not saying it’s time to dig out the decorations, but you do need to to start planning for your end-of-year customer …
Break Out Your Passports: We’re Visiting Mods Around the World
We’ve long said “Mods, not cubes.” Great workers aren’t trapped away in cubicles. That’s why we’re pioneers of the remote work model. Of the many benefits that come from that flexible, adaptable working environment is the fact that we have …
Gamescom is Back In Person, and ModSquad Will Be There
After a two-year virtual pivot, Gamescom, the biggest gaming event worldwide, is back in person. Hundreds of thousands of industry pros and gaming enthusiasts will drop into Cologne, Germany, on August 24–28. With 1,000+ vendors exhibiting the latest games and …
People of ModSquad – July 2022
Our hearty Mods are renowned for the expert support and engagement they provide. But when they themselves need internal support, ModSquad’s People Operations department is ready to lend a helping hand. It takes someone with expert time management, exceptional communication …
Master the WFH Life with These Remote Work Tips
You’ve no doubt read other articles with remote work tips. But when it comes to nifty ideas (not to mention our brand-new app, Cubeless) that actually make working at home better, most of them barely scratch the surface. Luckily, you’ve …
Mod Hobbies: How We’re Spending Our Summer
Summer is here in the Northern Hemisphere. Time for many of us to unplug and unwind with our hobbies. The Mods definitely know something about enjoying themselves outside of work. We’ve featured their cool hobbies and creativity before on the …