The Language of Games
(Ready Player One… Uno… Un… Eins!) After meeting and greeting gamers and game-industry professionals from all over the globe at Gamescom a few weeks back, it made me reflect on how games have gone global over the last decade. Games …
Social customer service is no longer a fad – it’s a necessity
In some organizations, the idea of merging social media and customer service doesn’t sit too well. You may wonder why this is. The task of social media is typically owned by one part of an organization and usually falls within one …
Congratulations To Our Project Manager of the Quarter!
We are so pleased to share with you our Project Manager of the Quarter, Kelly Ammann! Nearly eight years ago, during November of 2007, Kelly joined the Metaverse ranks. Susie South, our Chief Moderator, had met Kelly at another moderation …
How We Find The RIGHT Mods For Our Clients
At Metaverse, we like to tell clients that our Mods are their customers. It’s true. When we’re hired to support great brands like Sony Online Entertainment, the NFL, or Showtime, we pour through our network of more than 10,000 Mods …
HOW WILL USER-GENERATED CONTENT AFFECT THE FUTURE OF VIDEO GAMES?
For those of us in the moderation business, when someone says their new game will have user-generated content, the first thing that goes through our mind is, “You are going to look at it first before it goes live, right?” User-generated content …
Pura Vida: It’s All About Human Connection
At Metaverse, we get the privilege of seeing innovation and creativity first hand. We decided to celebrate this innovation with a new feature to our blog: The Client Spotlight. In our inaugural post, we take a closer look at the …
Revolt? What Eight Seconds Means for Your Customer Engagement Success
At eight seconds, humans now have shorter attention spans than goldfish. That’s according to a recent study sponsored by Microsoft, and it’s down from twelve seconds in 2000. Goldfish can apparently focus on something for nine ticks around the clock, but for …
Mod of the Month – July 2015
Every month we highlight a Mod of the Month, as chosen by our project and account managers. It’s never an easy decision as there are some amazing people in our ranks. While we do showcase a lot of hardworking mods …
WHAT I READ THIS SUMMER: A METAVERSE BOOK REPORT
What book is on your night table? That’s the question we put to the team here at Metaverse. With the dog days of summer approaching, we thought it would be interesting to see what our staff members are reading. Cutting-edge …