Why Feedback is Essential to Successful Customer Engagement
Sit back and let us regale you with a tale of a company that turned a deaf ear to its customers… and paid the ultimate price. One of our staffers (who shall remain anonymous) once worked for a well-known company; …
2016: What Wonders Do You Hold For Us?
Josh Smith, our resident Strategic Management Specialist, and I were discussing the promises of 2016. What might this year bring? More Emoji adoration? Wearable mobile devices in the forms of earrings? Dual use Microwave/3D printers to combine the Maker movement? …
We Reveal Our New Year’s Resolutions
It’s been a great year for ModSquad, with even more awesomesauce coming down the pike in 2016! But as cool as we are (you know we are, just admit it), we’re not perfect. That’s why we, like the rest of …
The 12 Days of Mods: Celebrating our Community!
Tis the season for celebration! It is with this in mind that we kicked off our inaugural 12 Days of Mods, a daily event where we celebrated one highly regarded member of our ModSquad team via our social channels. Recommendations …
‘Tis The Season for Happy Holidays!
It’s the 24th of December (Happy Christmas Eve!), and we’re almost through this fantastic month of holiday celebrations. Whether it’s Christmas, Hanukkah, Kwanzaa, Winter Solstice, Festivus, or FSMas – there’s no doubt that this is a special time of year. Recently …
The Power of Likes
The web has so many platforms. Which do you choose and when do you use it? During Blagica Bottigliero’s visit to Dubai, she spoke with the team at The Ecommerce Show and Retail Show 2015 and walked through tons of examples …
Alumni Spotlight: Chase Straight
In this Alumni Spotlight, we catch up with Chase Straight, a former member of ModSquad who’s now a community developer at Ubisoft, where he works on popular title Tom Clancy’s Rainbow Six Siege. We asked Chase about his ModSquad memories, from his …
MODSQUAD CUSTOMER SUPPORT TAKES HOME THE GOLD
A few months back, we revealed that ModSquad had been selected as a finalist for Customer Service Team of the Year in the Golden Bridge Awards. We’re delighted to report that the Mods were named the Gold Winner at the …
Community Can Be More Than Just a Place “Where Everybody Knows Your Username”
I recently had the opportunity to attend the annual FOSI (fosi.org) conference in Washington, DC, and it was a great reminder of why what we do at ModSquad is sometimes life changing. A lot of our work is in moderation …