From the Mods: What To See and Do In My Town (U.S. Edition)
With a network of 10,000+ Mods all over the world, you’d be hard-pressed to go to any corner of the globe and not find a ModSquad representative nearby. With our teammates plugged into so many towns, cities, and regions, we …
Client Spotlight: Trion Worlds
This month, our Client Spotlight shines on Trion Worlds, a fun and energetic game development company that offers a diverse range of engaging escapism, from the popular online role-playing game Rift to their latest release, Atlas Reactor. We were delighted to speak with …
ModSquad Celebrates Cinco de Mayo
While the common misconception is that the fifth of May is Mexico’s Independence Day, it is not (that’s actually September 16th). What May 5th actually commemorates is the Mexican Army’s victory over the French troops at the Battle of Puebla …
Customer Service Via Social Media is a No Brainer
I’m a big believer in efficiency. Whether it’s the way my house is organized or the web tools I use, efficiency typically means time and money saved. Which then leads to a happy household or online community. And you certainly …
Mod of the Month – April 2016
The beautiful month of April is nearly over. And although we hate how quickly time moves these days, we do love that the end of the month brings about our favorite time for celebration — naming our official Mod of …
The 5 Deadly Sins of a Job Hunt
As Director of People Operations for ModSquad, a large part of my role is recruiting. I review many e-mails, cover letters, and resumes, and I reply to Facebook posts or Tweets asking about opportunities with ModSquad, so I’ve seen many approaches to …
Alumni Spotlight: Guido Schenkel
In this Alumni Spotlight, we catch up with Guido Schenkel, a former ModSquad account manager who started with the company in 2010. Guido now works as head of player experience and localization at Wooga, a popular mobile-game developer. We asked …
We Are Your Community
When it comes to treating your customers right, you might first think about implementing a strong support services team. After all, your front line agents are usually the ones up-selling happy campers and talking frustrated consumers off the ledge, right? …
Project Manager of the Quarter: April 2016
Every so often we like to showcase some of the amazing management talent we have here at ModSquad — and today is one of those days! We are so proud to share with you Michael Bradd-Koger, our newest Project Manager …