Our On-Demand Model Solves Today’s Top 3 CX Staffing Problems
As an in-house CX leader, you might be facing some staffing challenges right now. Maybe you run your company’s customer support or content moderation team. Or perhaps you’re in charge of community management and social media for your organization. Or …
Ed Tech: Kick off the school year right with support services from ModSquad
It’s back to school time. Not so long ago that meant stocking up on school supplies: new notebooks, crisp paper, and freshly sharpened No.2 pencils. Today, back to school often means new technology. The ed tech industry continues to create …
Director Profile – Michelle Paluch
We hear time and again that people join our Squad for the culture. And it’s true, people are at the heart of what we do! The subject of our latest Director Profile is Michelle Paluch, who may just have one …
Celebrating 15 Amazing Years: ModSquad Parties Around the World
We’re not ones to pass up any opportunity to celebrate. So as we hit our 15th anniversary, we knew we had to have the party to end all parties. And did we ever! ModSquad rang in our big anniversary with …
Happy Birthday to Us … And Our Crystal Ball!
This month ModSquad is celebrating 15 years of being the best customer experience company on the planet. (You don’t have to be humble on your birthday, right?) That’s a decade … and a half. The time has scooted by. Back …
Weather the Storm
It is tempting to enact severe actions during an economic downturn to save costs. Before you start slashing budgets across the entirety of a business, consider the following. Evaluate ROI, not just costs When scrutinizing budgets with an eye to …
Mod of the Month — August 2022
A major benefit of ModSquad’s remote model is that we better serve our clients (and their customers) by attracting top talent from all over the world. This includes our latest Mod of the Month. He was born in France and …
Online Interactions Can Be Good For You IRL
You’re about to dig into a plate of golden syrup-covered waffles. It looks so delicious that you snap a picture of it and post it online. A friend responds, “OMG, your brunch looks delicious!” Seeing how happy it made her …
How to Break Into the Games Industry: A PAX West Preview
ModSquad is well regarded for the work we do for gaming industry powerhouses, 15 years and counting. Our Mods are enthusiasts who live and breathe games. Because they speak gaming lingo fluently, they’re experts at providing high quality player support, …