ModSquad’s Finance VP is an MVP – at Helping our Clients
Back in October, ModSquad Vice President of Finance and Accounting, David Wohlwend, was invited to speak at Intacct Advantage 2016 at the Swan and Dolphin Resort in Orlando, Florida. David took to the stage at the conference for its customer …
Alumni Spotlight: Tiffany Ellison
In this installment of our Alumni Spotlight, we spend time with Tiffany Ellison, a nearly six-year veteran of ModSquad who joined us in 2010. During her time as a Mod, Tiffany worked on the project that kicked off our Sacramento, …
Not Too Cool for School: Mods Pursuing Education
One of the greatest perks about working for ModSquad is the flexibility we offer our workforce. Those of us who work out of our Sacramento, California and Londonderry, Northern Ireland offices, as well the majority of us who work remotely, …
ModSquad’s 2016 Holiday Gift Guide
The winter holidays are quickly approaching and we couldn’t be more excited! No matter where you live or what you celebrate, December is all about showing your love and appreciation for friends and family, and giving back to those around …
Account Manager Spotlight: Mike Marcantel
Welcome back to our second installment of the Account Manager Spotlight. This time, the beacon shines upon our European Operations Centre, where we meet the charming Michael Marcantel. Mike has been with ModSquad since 2011. During his tenure, he’s worked …
Giving Thanks to the People Behind the Scenes
In the United States, we recently celebrated Thanksgiving, a time to pause and reflect upon those things — and in particular, the people — that make us grateful. We thought it the perfect opportunity to spread some gratitude around the …
Mod of the Month – November 2016
As we close out November and head into the final month of 2016, many of us are marveling at how fast the year has gone by! Many of our Mods in the U.S. took time last week to celebrate Thanksgiving, …
Social Media as a Customer Support Channel
Do you fully understand the effectiveness of social media as a customer support channel? Approximately one out of every five consumers has reported using social media to get a customer service response at least once within the past year, and …
Customer Loyalty Starts with Customer Service
Did you know it can cost up to 5–7 times as much to acquire a new customer than it can to retain an existing one? That difference in itself should be reason enough to invest greater efforts and strategy into …