The Value of Proactive Customer Support
Readers of this blog know that we’ve discussed the importance of providing stellar consumer support and why great customer service improves your bottom line. But there’s a specific type of consumer assistance that’s vital to success, known as proactive customer …
How We Recharge: Taking Time For Ourselves
We spend quite a bit of time online. Not only is it what we do, it’s also what we love. But just like the devices that make up our digital playground, we also need to regularly switch off and recharge …
Points to Consider When Bringing in Seasonal Support
For many businesses, their peak seasons are a long, mad rush. More orders; more questions from customers; more posts and visits to your site, forums, and social pages; more of everything. And as all of this is going on, it’s …
Social Media Strategy Pitfalls to Avoid
Social media is arguably one of the most ubiquitous digital tools available at the moment. These days, nearly every person, brand, company, and corporation has some sort of social media presence. But having a social media account is not the …
Green Thumbs Up for the Gardeners of ModSquad
For gardening enthusiasts, nurturing flowers, vegetables, and plants into something beautiful and/or edible is an incredibly rewarding experience. Studies show growing plants has a positive effect on the air we breathe and can have a positive effect on our mood …
Client Spotlight: Jayex
London-based health care software company turns to ModSquad for stellar support. When Jayex’s customers reach out for support, they’re calling from hospitals, physicians’ offices, and similar fast-paced environments. They don’t have time to wait for an answer. These callers are …
4 Tactics Behind Smart App Store Moderation
“If you build it, they will come.” That couldn’t ring more true in today’s digital age, which is why the majority of online moderators focus their efforts on their brand’s online communities, forums, and social media channels. But it shouldn’t …
Efficient Customer Communications in the Mobile Space
For many years, the mobile space has been a distinct sector within different markets, from the game industry to e-commerce to educational content. One only has to look at the many mobile-oriented conferences that cover a wide span of industries …
Mod of the Month – April 2019
The past few months have certainly brought us many talented Mods who work on a range of projects. But one passionate and determined Mod has stood out recently, with a skill and adeptness that make him the go-to guy for …