Mod of the Month – June 2019
We certainly do not have a shortage of talented Mods to feature at ModSquad, and our latest dynamo is certainly a worthy addition to that list. Please join us in congratulating Nikki G., our Mod of the Month for June …
How to Optimize Your Customer Touchpoints
Customer touchpoints are the points of contact between your brand and your customers. They occur throughout the various stages in the customer journey. These crucial points of interaction provide companies with the opportunity to engage consumers, strengthen brand storytelling and …
ModSquad’s Summer Reading List
With summer arriving in the Northern Hemisphere, it’s time to think about ways to recharge. For many of us here at ModSquad, that includes making time to dive into a good book! Reading is known to improve your quality of …
Account Manager Spotlight: Ivan De Vasconcelos
We love celebrating and highlighting the great folks at ModSquad. This time we’re pleased to introduce you to Ivan De Vasconcelos, one of our amazing Account Managers. Ivan is fairly new to ModSquad, joining the ranks in April 2018. In …
Focus on ModSquad Europe: Inside Our European Operations Center
As we celebrate the fourth anniversary of ModSquad’s European Operations Center in Derry, Northern Ireland, we took the opportunity to steal a few minutes with ModSquad’s Director of Client Services, Stephen Dunne. He’s a busy man, having joined the company …
User-Generated Safety: How Communal Tools Can Aid in Moderation
Online communities, whether they exist in popular apps, chat programs, forums, or social media networks, shape the “town square” of voices for your customers and audiences. Creating a place online where people feel safe and that their voices are heard …
Why You Should Be Proactive About Online Reviews
Last week, we explored the value of proactive customer service and why that winning strategy pays off for savvy brands. Here’s a closer look at a specific proactive strategy that can make a real impact on a business. Online consumer …
ModSquad Joins Tourism Ireland in Exploring the Connection Between Tourism and Digital Communities
ModSquad recently journeyed to gorgeous Dun Laoghaire in County Dublin, Ireland, where we met up with our clients and friends at Tourism Ireland (TI) for their Digital Days conference. This annual event sees members of TI’s local team, its regional …
Mod of the Month – May 2019
When it comes to awesome customer service, we automatically think of the Mods. And this month, we add another name to the roster of our Mod of the Month honorees. Please join us in congratulating Chelsie P., our Mod of …