Cities of ModSquad: A Locals’ Guide to Austin, Texas
A remote working model has been part of our approach from the very beginning, but that doesn’t mean we haven’t put down some roots along the way. The ATX is one of those places that we’re only too happy to …
6 Reasons to Cultivate Your Comments Sections
In a time when news outlets are doing away with comments sections due to user infighting and spam, one might understand why a company would choose to omit the familiar comments sections from their articles, product pages, and blog posts. …
The Rise of Social Messaging for Customer Service, Brand Loyalty, and Engagement
In this era of advanced technology, businesses must keep up with changing attitudes and behaviors of consumers. If not, they’ll be stuck behind their competitors who are diligently listening to their customers and their needs. One such need that businesses …
5 Tips to Improve Customer Support Phone Interactions
How well are you taking care of customers with your inbound customer service program? Like most forward-thinking organizations taking incoming customer calls, you likely understand that your support agents are an essential part of your team. By providing strong, customer-friendly …
ModSquad Celebrates World Photography Day 2019
Having people around the globe makes us perfectly suited to provide around-the-clock support for your community, but that’s not all. Our geographic diversity also means that we have front row seats to some of the most beautiful vistas on Earth, …
ModSquad Partners with UKIE at This Year’s Gamescom Expo
If you’ve read our blog for a while or perused our site, you’re probably familiar with the story of ModSquad getting its start in the virtual world of Second Life. Since then, we’ve continued our passion for the video game …
The Fun and Creative Hobbies of ModSquad
We asked the folks here at ModSquad what they’re up to when they’re not moderating and engaging online communities for the world’s coolest brands. It turns out that our interests are as diverse as we are. From blacksmithing to novel-writing, …
Great Customer Service Paves The Way To Loyalty
We live in a world of abundance choices about how we spend our time and money. From more TV shows than one could watch in a lifetime to thick restaurant menus that rival the heft of an epic novel, today’s …
The Rising Power of Gen Z and How to Engage with Them
With so much written about Millennials, it’s perhaps easy to overlook a younger and equally influential generation that’s on the rise: Generation Z. “Gen Z” refers to people born in the mid-1990s to mid-2000s (approximately 1995–2005). People often think of …